Carlota Gragera

● Develop and update spreadsheets to make work easier.

● Implement organizational systems to improve efficiency and quickly manage all

administrative documents.

● Respond to the telephone system, delivering messages.

● Manage the file system, entering data and other administrative tasks.

• Provided personalized recommendations for customers based on their preferences, resulting in higher satisfaction rates.
• Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
• Handled high-pressure situations calmly, addressing multiple customer needs simultaneously without sacrificing quality of service.

• Assisted pet owners with product selection, addressing their specific needs and preferences for optimal pet care.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
• Managed high-pressure situations with composure, efficiently handling long queues during peak hours and maintaining customer satisfaction.
• Assisted customers with bagging groceries, carrying items to their vehicles, and other requests as needed.

• Stayed up-to-date on menu changes to help customers make food choices.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Bussed and reset tables to keep dining room and work areas clean.

• Assisted in training new bus monitors, sharing best practices for maintaining a safe and efficient work environment.
• Managed conflicts effectively among students, resolving disputes promptly and fairly while reinforcing appropriate behavior standards on the bus.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Improved document processing speed by introducing automated templates for routine correspondence.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.