Carlota Gragera
Mallorca
Summary
Responsible, punctual and productive professional when working with little to no supervision. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented with experience in customer service, data entry and office management.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Guillermo Duran SA
06.2019 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative Assistant
Autoescuela Llabrés
07.2013 - 12.2013
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained databases to track and record customer data.
Education
Grado Medio - Veterinary Assistant
CCC
Palma02.2016
High School Diploma -
Ies Son Ferrer
Calvià06.2010
Skills
- Office Administration
- Invoice Processing
- Spreadsheet Management
- Clerical Support
- Workflow Optimization
- Data Entry
- Appointment Scheduling
- Critical Thinking
- Strong Problem Solver
- Multi-Line Phone Systems
Languages
Spanish
Bilingual or Proficient (C2)
Catalan
Advanced (C1)
English
Intermediate (B1)
German
Beginner (A1)
Timeline
Administrative Assistant
Guillermo Duran SA
06.2019 - Current
Administrative Assistant
Autoescuela Llabrés
07.2013 - 12.2013
Grado Medio - Veterinary Assistant
CCC
High School Diploma -
Ies Son Ferrer
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