Carlos Santiago Rodriguez
Las Palmas De Gran Canaria
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Travel Agent Assistant
Viajes El Corte Ingles S,A
02.2024 - Current
- Created customized vacation packages that included airfare, hotel stays, car rentals, sightseeing tours and more.
- Facilitated communication between clients and vendors when disputes arose over refunds or additional fees charged.
Customer Service Agent
El Corte Ingles S,A
10.2021 - 01.2024
- Updated customer records in the CRM system accurately with each interaction.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Resolved customer complaints quickly and efficiently.
Unit Administrative Assistant
El Corte Ingles S,A
10.2021 - 01.2024
- Distributed mail throughout the organization in an accurate manner.
- Maintained confidentiality of records relating to clients' treatment
- Provided administrative support to ensure efficient operation of office.
Education
Associate of Applied Science - Management of Tourist Accommodation
ICSE
Las Palmas De Gran CanariaMBA - Senior Technician in Neuromarketing
Valencia University
MBA - Senior Technician in E-commerce
Salamanca University
Skills
- Customer service focus
- Client relationship building
- Geography expertise
- Travel documentation
- High volume environments
- Client relations
- Social media
- Marketing
- Decisive
Languages
Spanish
First Language
English
Advanced (C1)
C1
Certification
- Occupational risk prevention
- Prevention of money laundering
- Data protection course
Timeline
Travel Agent Assistant
Viajes El Corte Ingles S,A
02.2024 - Current
Customer Service Agent
El Corte Ingles S,A
10.2021 - 01.2024
Unit Administrative Assistant
El Corte Ingles S,A
10.2021 - 01.2024
Associate of Applied Science - Management of Tourist Accommodation
ICSE
MBA - Senior Technician in Neuromarketing
Valencia University
MBA - Senior Technician in E-commerce
Salamanca University
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