Juan Carlos Montoya
La Línea de la Concepción
Summary
Marketing savvy and experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
24
24
years of professional experience
1
1
Certification
Work History
International Account Manager
CRL Management Ltd. / Compariqo Insurance Brokers
Marbella
12.2015 - 02.2024
- Presenting, acquiring, managing and upselling a diverse portfolio of construction insurance products to top tier clients in the UK construction sector.
- Attending high-profile customer events and construction fairs in the UK to enhance client relationships and market presence.
- Led expansion into international markets, utilizing bilingual skills for Gibraltar and Spain, while effectively managing internal and external stakeholders throughout the process.
Hospitality Manager / Owner
Huskies Sports Bar
Ronda
10.2001 - 11.2015
- Recruiting and training staff to deliver exceptional patron service.
- Developing efficient schedules to meet business demands.
- Managing schedule/rota requests and ensuring full coverage during peak hours.
- Coordinating with local distributors and overseeing food and beverage inventory.
- Organizing and participating in promotional events.
VIP Host
PartyCasino
Sofia
08.2008 - 12.2008
- Built connections with VIP customers and provided proactive, personalized VIP service to drive revenue growth.
- Communicated loyalty promotions.
- Executed various retention and reactivation outbound campaigns.
- Managed account related processes (KYC, payments, account closures and re-openings)
Customer Service Associate
PartyCasino
Sofia
01.2008 - 08.2008
- Followed-up with customers after purchase to ensure satisfaction.
- Delivered customer support for the PartyCasino brand by email, chat and phone.
- KYC Verifications, Payment and Account related queries and proactive reactivation outreach.
VIP Event Organizer
Ascari Race Resort
Ronda
01.2000 - 09.2001
- Planning, and executing VIP events from inception to completion.
- Securing entertainment and managing guest lists for VIP events, ensuring all attendees receive VIP treatment.
- Coordinating catering services and hospitality arrangements tailored to VIP tastes, ensuring exceptional dining and service experiences.
Education
Bachelor of Science - International Marketing
Quinnipiac University
Connecticut, USASkills
- Traditional and online marketing
- Digital and traditional marketing
- Marketing savvy
- Product Knowledge
- Call Management
- Complaint resolution
- Data Entry
- Inbound and Outbound Calling
- Lead Generation
- Client Relationship Management
- Customer Service
- Account Management
- Customer Satisfaction
- Competitor Analysis
- Strategic Planning
- Event Planning
- Detail Oriented
- Effective customer upselling
- Customer service expertise
- Strong interpersonal skills
Languages
English
First Language
Spanish
Proficient (C2)
C2
Certification
- CPD Certification in Client Relationship Management (iGaming Academy)
- Digital Marketing: Customer Engagement, Social Media, Planning and Analytics Certification (Columbia Business School)
Timeline
International Account Manager
CRL Management Ltd. / Compariqo Insurance Brokers
12.2015 - 02.2024
VIP Host
PartyCasino
08.2008 - 12.2008
Customer Service Associate
PartyCasino
01.2008 - 08.2008
Hospitality Manager / Owner
Huskies Sports Bar
10.2001 - 11.2015
VIP Event Organizer
Ascari Race Resort
01.2000 - 09.2001
Bachelor of Science - International Marketing
Quinnipiac University
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