Carla Vizcaino
Madrid
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering Number years of extensive leadership experience in Industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Proactive and meticulous Job Title with over Number years of experience in Type industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
3
3
years of professional experience
Work History
Team Leader Manager
BSide
Kiev
09.2020 - 03.2022
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Facilitated Timeframe meetings to communicate team performance goals and results.
- Evaluated employee performance on Timeframe basis and coached and trained Number team members, increasing quality of work and employee motivation.
- Monitored incoming calls and provided feedback to Number associates to improve quality of service.
- Collaborated with sales team to set monthly funding goals and tracked progress using Software.
Retención Manager
Ex-central
Kiev
02.2020 - 08.2020
- Used coordination and planning skills to achieve results according to schedule.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
Retención Manager
MG
Kiev
01.2019 - 02.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
Sales Manager
MG
Kiev
09.2018 - 12.2018
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
International Business Economics -
University And Customs And Finance
Dinipro09.2018
Skills
- Employee Coaching and Motivation
- Investment Recommendations
- Training Initiatives
- Administration and Reporting
- Managing Operations and Efficiency
- Work Assignments
- Customer Needs Assessments
- Customer Accounts Management
Languages
English
Upper intermediate (B2)
Timeline
Team Leader Manager
BSide
09.2020 - 03.2022
Retención Manager
Ex-central
02.2020 - 08.2020
Retención Manager
MG
01.2019 - 02.2020
Sales Manager
MG
09.2018 - 12.2018
International Business Economics -
University And Customs And Finance
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