Dynamic hospitality management professional with a successful track record at Cleopatra Jones Ibiza and other prestigious venues. Recognized for delivering exceptional customer experiences and strong interpersonal skills, complemented by a natural talent for event coordination. Achieved high client satisfaction through innovative service solutions and effective teamwork. Highly organized Personal Assistant adept at supporting leadership, enhancing productivity through superior time management and multitasking capabilities.
Hi, I’m
Caridad Rojas
San Josep
Summary
Overview
24
years of professional experience
1
Certification
Work History
Cleopatra Jones IbizaIbiza
Boat Broker/Independent Travel Consultant
02.2022 - Current
Job overview
- Company Overview: www.cleopatrajonesibz.com.
- Maintain updated knowledge of assets specific to the company's needs.
- Greet guests, and confirm reservations.
- Provide excellent customer service, and attention to detail.
- Maintain positive, ongoing relationships.
- Maintain high ethical standards and professionalism.
- Multitask and prioritize as necessary to meet customer needs.
- Represent the company with integrity and dedication.
- Ready to get started 24/7 during the season in Ibiza.
- Developed long-term relationships with customers by providing personalized service and advice.
- Reviewed and analyzed financial data to ensure accuracy of customer accounts.
- Crafted and implemented marketing strategies to attract new clients and expand market presence.
Holiday PhilipsIbiza
Personal Assistant
11.2022 - 09.2024
Job overview
- Expertly managed private home operations, including housekeeping, shopping, and meal preparation, ensuring a seamless domestic environment
- Demonstrated proficiency in laundry services, maintaining the highest standards of garment care and organization
- Provided attentive and caring occasional babysitting for the family's 2-year-old son, ensuring safety and engaging in developmental activities
- Efficiently executed a variety of personal errands for clients, optimizing time management and client satisfaction
Ses PitrerasSan Josep de Sa Talaia
Hotel Front Desk Receptionist
03.2021 - 10.2022
Job overview
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Answering phones from prospective customers and guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as booking theatre tickets, arranging travel and providing information about local amenities and attractions
- Preparing room bills and ensuring prompt payments
- Checking guests out, taking payments and returning deposits
Private Family
House/Family Manager
02.2018 - 04.2021
Job overview
- Provided comprehensive child care for two children, including meal preparation, grocery shopping, and engaging in educational playtime
- Managed all aspects of household maintenance, including laundry, deep cleaning thrice weekly, and systematic organization of household supplies
- Transitioned from part-time to full-time engagement, demonstrating flexibility and commitment, concluding in April 2021
Markus Chefs Kitchen
Hostess and Reservation Manager
04.2019 - 03.2020
Job overview
- Intercept and administer bookings and manage seatings with head waiter and kitchen staff
- Greet and ensure that our clients had a memorable and enjoyable time with us
Religion ClothingIbiza
Assistant Manager, Customer Service
01.2013 - 12.2015
Job overview
- Pioneered unique fashion trends for a global clientele of tourists and clubbers, integrating Music, Makeup, and Fashion into a personalized online shopping experience
- Delivered exceptional one-on-one sessions and year-round customer care for dedicated fashion enthusiasts through an international platform
- Provided customer service and assistance to customers in resolving issues and concerns.
Ibiza Clubbers
Assistant Manager
03.2012 - 10.2012
Job overview
- Summer 2012 for Ibiza Clubbers, Fashion store that catered to tourists and locals the latest in Ibiza fashion for clubbing, nightlife and worshipping the sun
Groovelives S.L
Bar Manager
02.2007 - 06.2011
Job overview
- Conducting weekly reconciliation of sales/ end of week/ payroll
- In-depth understanding measurements of drink levels and profit
- Managing a team of minimum 8 bar staff, whilst assisting in coordination & planning cultural and artistic events
Grazie Mille Restaurant & Bar
Bar Manager
10.2010 - 02.2011
Job overview
- Responsible for overseeing staff and business performance, ensuring high standards of spirits & wines, develop food product selection, establish unforgettably good service, via team efforts
Malvhadas Producciones
A&R Manager
01.2007 - 12.2009
Job overview
- Dynamic A&R Manager with a keen creative vision and robust business acumen, deeply versed in the music marketplace
- Expertise in the contemporary music scene, with a sharp sense for identifying commercially viable talents and trends
El Caiman Producciones
A&R Representative and Promoter
01.2001 - 12.2007
Job overview
- Spearheaded artist road management, ensuring seamless international logistics and strategic artist development
- Excelled in event production oversight, from conception to execution, guaranteeing high-caliber experiences
- Skilled negotiator of economic terms for events, adept at securing favorable conditions for all parties involved
- Proficient in managing technical and hospitality riders, delivering tailored pre- and post-event support
Education
Es Nautic AcademyIbiza, San Antonio
PER Qualification from Skippering Boats
12-2024
University Overview
Cal State NorthridgeNorthridge, Calif.
BA DEGREE from BUSINESS AD
01.1995
University Overview
Pasadena City CollegeCali.
ASSOCIATES DEGREE from BUSINESS ADMINISTRATION
01.1993
University Overview
Skills
- Hospitality management
- Customer Service/Public Relations
- Hostess/Front House Reception
- Events Assistant/Artist Booker
- Cocktails and flair
- Errands management
- Database entry
- Household oversight
- Child management
- Chauffeuring
- Strong work ethic
- Strong interpersonal skills
- Staff collaboration
Languages
Languages
- English
- Spanish
- Italian
Personal Information
Personal Information
- Date of Birth: 08/18/82
- Nationality: American Nationality/Spanish & Italian Residency
- Driving License: Yes
Links
Links
IG:CLEOPATRA_JONES_IBIZ, www.cleopatrajonesibz.com, https://www.facebook.com/Cleojonesibz/, https://www.facebook.com/caridad.rojas/
Affiliations
Affiliations
- Fashion Renewing/ designing
- Reading Bible Verses
- Prayer
Certification
- PER
Languages
English
First Language
Italian
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
References
References
References available upon request.Timeline
Personal Assistant
Holiday Philips
11.2022 - 09.2024
Boat Broker/Independent Travel Consultant
Cleopatra Jones Ibiza
02.2022 - Current
Hotel Front Desk Receptionist
Ses Pitreras
03.2021 - 10.2022
Hostess and Reservation Manager
Markus Chefs Kitchen
04.2019 - 03.2020
House/Family Manager
Private Family
02.2018 - 04.2021
Assistant Manager, Customer Service
Religion Clothing
01.2013 - 12.2015
Assistant Manager
Ibiza Clubbers
03.2012 - 10.2012
Bar Manager
Grazie Mille Restaurant & Bar
10.2010 - 02.2011
Bar Manager
Groovelives S.L
02.2007 - 06.2011
A&R Manager
Malvhadas Producciones
01.2007 - 12.2009
A&R Representative and Promoter
El Caiman Producciones
01.2001 - 12.2007
- PER
Es Nautic Academy
PER Qualification from Skippering Boats
Cal State Northridge
BA DEGREE from BUSINESS AD
Pasadena City College
ASSOCIATES DEGREE from BUSINESS ADMINISTRATION
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