Caoimhe Bergin
English Content Producer
Barcelona
Summary
Developed strong content creation and editing skills in fast-paced digital marketing environment. Demonstrates adaptability, creativity, and effective communication, making seamless transition into new roles. Seeks to leverage these transferable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
5
5
Languages
Work History
English Content Producer
Datawords
Barcelona
10.2023 - Current
- Edited and proofread all written materials, maintaining high standards of grammar, punctuation, and style consistency.
- Boosted website traffic by consistently creating search engine optimized articles and blog posts, contributing to Boots.com's Burberry Her product sheet moving up 46 places in Google on behalf of the Coty brand.
- Increased brand awareness through the creation of compelling content for website landing pages, blog posts, and email newsletters.
- Consistently met project objectives by effectively managing multiple assignments simultaneously while maintaining high-quality output.
Bilingual Customer Advisor
Hermes
05.2022 - 10.2023
- Managed approximately 40 incoming calls and 30 emails per day through English and Frenh, effectively prioritising client cases and queries through swift resolution.
- Served as "Beauty and Fragrance Referent", an advisor to fellow colleagues regarding Hermès Beauty and Fragrance collections and attending exclusive in-house trainings in this area.
Bilingual Customer Service Representative
Airbnb
02.2022 - 05.2022
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention through English and French.
- Met all call quality standards and daily quotas for first-call resolution.
Education
Master of Science - Translation Technology
Dublin City University
Dublin, Ireland 04.2001 -
Bachelor of Arts - Translation
Dublin City University
Dublin, Ireland 04.2001 -
Skills
Content production
Copywriting
Keyword research
Localisation
Brand consistency
Content editing
Multitasking and organisation
SEO optimisation
Timeline
English Content Producer
Datawords
10.2023 - Current
Bilingual Customer Advisor
Hermes
05.2022 - 10.2023
Bilingual Customer Service Representative
Airbnb
02.2022 - 05.2022
Master of Science - Translation Technology
Dublin City University
04.2001 -
Bachelor of Arts - Translation
Dublin City University
04.2001 -
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