Candela Ciordia Villanueva

HR:

Salary management and generation of team documentation. Selection processes, onboardings and offboardings all 100% inhouse.

Company culture: benefits, teambuildings, internal processes and communication.

Implementation and improvement of HR software: workday registration, absence control, etc.

Growth plans and monitoring of team needs: 1to1, satisfaction surveys, salary reviews, office management, etc.

Administration:

Internally responsible for documentation, invoices and payments.

Communication with suppliers.

Team management:

Internal and external People team.

Management team.

Management of the Customer Care team.

Improvement of processes to have maximum customer experience ratios for ecommerce customers through ticketing software and resolution of logistical problems.

Reporting and monitoring of departmental dashboards as indicators of the company's status.

Preparation of commercial documentation (budgets, contracts, delivery notes, etc.) for a company that installs event tents and industrial warehouses.

Support in the organization of incentive trips for large brands such as General Motors, Weleda, Iveco, Don Perignon, etc.

Support to the department in management and development of all types of events (fairs, conferences, forums, etc.).

• July 2015. 2º edition of the “Premio Platino" award for Ibero-American cinema. Marbella and Malaga Airport. Andalusian region.
• May 2015. 2º edition of the "Costura España" fashion show. Madrid.
• February - April 2015. 2º edition of "Mucha Vida" festival. Madrid.
• April 2015. International Awards Ceremony Gala “Entreps Awards”. Madrid.
• March 2015. XIII “Joven Empresario de Madrid" awards gala. Madrid.
• January 2015. Mostoles City Council Business Gala. Mostoles (Madrid region).

Second-hand goods store. Payment at checkout, store placement, etc.