Camilo César Sepúlveda Bravo
Barcelona
Summary
Dynamic professional with a strong foundation in clinical research, kinesiology, and education, complemented by hands-on experience in customer service and support projects at Teleperformance for Booking.com. Recognized for exceptional analytical skills and meticulous attention to detail, along with effective communication and evaluation capabilities. Core competencies include quality assurance, ensuring high standards and continuous improvement in processes. Committed to leveraging diverse expertise to drive impactful outcomes in any professional setting.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Teleperformance – Booking.com
01.2023 - Current
- Handled customer inquiries and support in the accommodation area, consistently meeting quality standards.
- Collaborated with supervisors to monitor internal procedures and improve processes.
- Developed skills in case analysis, English communication, and teamwork.
- Outbound Project – “Know Your Partner” (KYP) | Customer Service Agent | September 2024 – Present
- Provided direct customer support, managing inquiries and completing compliance forms (KYP – Know Your Partner).
- Internal Collaborations / Mentoring within Customer Service
- Floorwalker: Assisted less experienced agents and resolved complex cases.
- Feedback Evaluation: Analyzed evaluations of colleagues and provided constructive feedback.
- Shadowing: Guided new agents to ensure proper workflow adaptation.
- Participated in internal roundtables to propose process improvements, workflow guides, and CSP programs.
Teaching Assistant
Universidad Nacional Andrés Bello – Faculty of Kinesiology
01.2017 - 01.2019
- Delivered lectures in kinesiology-related subjects.
- Prepared evaluation reports using standardized templates to ensure accuracy and consistency.
- Maintained clear and professional communication with students, fostering critical learning.
Education
Master’s Degree - Clinical Research
Universitat Internacional de Catalunya (UIC)
05.2019
Bachelor’s Degree - Kinesiology
Universidad Nacional Andrés Bello
12.2016
Professional Instrumental Interpreter - Electric Bass
Instituto Profesional Escuela Moderna de Música
12.2006
Skills
- Languages: Native Spanish Advanced English (C1) Catalan: advanced comprehension, basic communication
- Analytical: Process review, report generation, Root Cause Analysis (RCA)
- Technical: Excel, Google Sheets, CRM, quality monitoring tools
- Interpersonal: Effective communication, constructive feedback, coaching, teamwork
- Soft Skills: Autonomy, attention to detail, multitasking, meeting objectives and deadlines
Websites
Timeline
Customer Service Representative
Teleperformance – Booking.com
01.2023 - Current
Teaching Assistant
Universidad Nacional Andrés Bello – Faculty of Kinesiology
01.2017 - 01.2019
Bachelor’s Degree - Kinesiology
Universidad Nacional Andrés Bello
Professional Instrumental Interpreter - Electric Bass
Instituto Profesional Escuela Moderna de Música
Master’s Degree - Clinical Research
Universitat Internacional de Catalunya (UIC)
Scientific Publications
- Sepúlveda-Bravo, C., Vallès-Fructuoso, O., Ruz-Peña, A., Alfonso-Arias, C., Masnou-Brichs, L., & Tomás-Sábado, J. (2019). Self-competence in death work. Spanish version of the Self-Competence in Death Work Scale. Enfermería Clínica (English Edition), 29(1), 3-9. DOI: 10.1016/j.enfcle.2018.10.005
- Co-author: statistical data analysis and psychometric validation of the SC-DWS scale.
- Data collection, critical review, and quality control.
- Interpretation of results and academic writing in collaboration with the research team.