Camelia De Osma
Madrid,LE
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Assistant Accountant
Soho House Paris
04.2022 - 04.2023
- Perform a variety of bookkeeping tasks, such as AP and AR invoicing, expenses, payroll, bank reconciliations, credit card reconciliations, fixed assets depreciation, and accounts payable and receivable
- Prepare mid-month and month-end payments; highlighting arising discrepancies where appropriate
- Distribute daily sales reports and financial measurements to maintain senior expectation.
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
Floor Manager (Pre-Opening & Opening)
Soho House Paris
08.2021 - 05.2022
- Supervised a diverse range of tasks across a team of 40 waiters, commis, and bartenders, while allocating relevant personnel for maximum efficiency
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw opening and closing procedures, while arranging thorough cleaning to maintain health and safety standards
- Conducted demonstrations and on-the-job training to enable employees to reach their full potential.
Food & Beverage Manager Assistant Trainee
Hotel Villa Magna
03.2019 - 08.2019
- Managed the daily operations of the hotel's lounge, restaurant, bar, and room services
- Designed and implemented cost-effective and customer-oriented business strategies to enhance brand image
- Responded to customer queries and questions; providing appropriate solutions as required
- Dealt with arising issues in a prompt manner; ensuring all hotel processed remained on track.
Trainee - HTA Consulting Services
Hotel & Tourism Advisors DML, HTA Consulting Services
07.2018 - 08.2018
- Supported the day-to-day operations of the company; completing all assigned tasks and duties where required
- Led and assisted a variety of training programs, including 'How to do a feasibility study'
- Processed a range of key presentations and spreadsheets into databases in an accurate and timely manner.
Housekeeping Supervisor Trainee
Renaissance Barcelona
01.2017 - 07.2017
- Oversaw the day-to-day operations of hotel, while maintaining a high standard of customer service
- Mentored and coached new and existing members of staff to deliver optimum work performance
- Ensured all processes met internal standards and guidelines by performing daily room inspections
- Resolved customer issues and complaints as the first point of contact across the front desk.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
Education
Bachelor of Business Administration in Hotel Management with Entrepreneuship -
Les Roches Global Hospitality Education
Crans-Montana, Switzerland06.2019
High School Diploma -
Colegio Franklin Delano Roosevelt
Lima, Peru12.2013
Skills
- Business Development
- Strategic Planning
- Customer Service Excellence
- Financial Acumen
- Conflict Resolution
- Reporting Processes
- Team Building & Leadership
- Coaching & Mentoring
- Collaboration
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
- Micros
- Opera
- Sage
- Adaco
- Work Ethic
- Oral & Written Communication
- Organisation
- Critical Thinking
- Problem Solving
- Adaptability
- Creativity
- Time Management
- Teamwork
- Flexibility
- Versatility
- Attention to Detail
- Relationship Building
- Budgets and Forecasting
Professional Development
- Italian Cuisine Professional Chef Training at Accademia Riacci Florence Culinary Arts School, Florence, Italy (2021)
- Boulangerie Diplôme at Le Cordon Bleu Paris, France (2020)
- Wine & Sprit Education Trust Level 1 & 2 at Ecole V Château de Pommard, France (2020)
- Food and Beverage Management Certificate at Cornell University, Online(2020)
- Basic Pastry Diploma at Le Cordon Bleu, London, UK (2016)
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Italian
Intermediate (B1)
Timeline
Assistant Accountant
Soho House Paris
04.2022 - 04.2023
Floor Manager (Pre-Opening & Opening)
Soho House Paris
08.2021 - 05.2022
Food & Beverage Manager Assistant Trainee
Hotel Villa Magna
03.2019 - 08.2019
Trainee - HTA Consulting Services
Hotel & Tourism Advisors DML, HTA Consulting Services
07.2018 - 08.2018
Housekeeping Supervisor Trainee
Renaissance Barcelona
01.2017 - 07.2017
Bachelor of Business Administration in Hotel Management with Entrepreneuship -
Les Roches Global Hospitality Education
High School Diploma -
Colegio Franklin Delano Roosevelt
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