Callum Brown

Restaurant Waiter

Eduardo's Italian

Orihuela Costa

04.2023 - Current

Currently working in Eduardo's as a waiter, gained experience with customer service and working with a team
Also gained experience with handling money and giving change back to customers
Greeted customers, provided menus and answered questions about menu items.
Assisted guests with making food and beverage selections.
Took accurate food and drink orders, using a POS ordering software system.
Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
Checked on guests during meals to ensure satisfaction with each course.
Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Demonstrated up-selling techniques when appropriate to increase restaurant sales.
Answered phone calls providing information about restaurant services, hours of operation, menu items .
Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
Replenished stocks of napkins, silverware and other dining room supplies as needed.
Resolved customer complaints in a polite manner according to company policy.
Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Greeted customers, answered questions and recommended specials to increase profits.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Operated POS terminals to input orders, split bills and calculate totals.
Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.