Bruno Miguel Coppola

• Restaurant: Makaa (Fine Dining & Rooftop)

I have joined LAMUCCA GROUP for the Pre-opening of Makaa, a gastronomic and fine dining concept located on the roof top of the Thompson Hotel by Hyatt, 5 star luxury Hotel in the heart of Madrid.

• Co-Directed Restaurant operation.

• Scouting and Recruiting.

• Pre-Openings experience.

• Coordinated dining and kitchen staff/+15 people

• Worked as a Chef de Rang in the most awarded and renowned

fine-dining restaurant in Dubai.

• Performing top class service in a busy operation 200/300 + covers a day. Time management and working under high pressure.
• Clienteling with VIP and VVIP guests.

■ Co‑Directeing daily restaurant operations.

■ Resolving customer complaints and enhance guest experience.

■ Observe and evaluate FOH staff to ensure S.O.P are met during the service.

■ Staff training on products and service recovery.

■ Daily engaging with clients and building customer trust

throughout clienteling skills.

■ Managed to quickly build a small client port-folio.

■ Met and out performed personal sales targets.

■ Learned and mastered the brand high-end products knowledge.

■ Promoting brand's events throughout the customer experience.

■ Managed shift operations in a busy Restaurant Pizzeria and lead a professional team.

■ Increased customer satisfaction and Improved restaurant feedbacks trough excellent service skills.

■ Inventory supervision and staff training.

Restaurant, Concept Store, Wine Shop. During my experience at

"Al Tulipano Bianco", I`ve learned how to perform at high quality standard and care for details.

■ Breakfast, Lunch and Dinner operation.

■ Special dinner events.

■ Product sales.

Management of an extra‑hotel structure, type: Bed&Breakfast.

■ Organized and scheduled extra activities for the clients,

by making deals with yacht clubs and restaurants.

■ Mastered skills and experience on the primary online tourism agency portals.

■ Managed cleaning and maintenance staff. Provided a signature welcome service and breakfast by anticipating guest`s needs and sponsoring local products.