Brunna Almeida Dos Santos
Leganés
Summary
I am a passionate, energetic and dedicated team worker known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
A proficient, dynamic and highly-motivated individual with a good demonstrated ability to learn quickly, adapt easily, work methodically and accurately whilst striving for quality in every task. Excellent organizational skills developed in a variety of deadline orientated situations.
For years, I have been developing excellent communication and interpersonal skills, which means I will consistently be a positive role model for the Company's products, services, and brand.
Overview
13
13
years of professional experience
Work History
Hotel Receptionist Intern
ABBA MADRID
Madrid
11.2023 - Current
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Reviewed accounts and charges with guests during check out process.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
E-Commerce Procurement
Automated Enterprises Íncome
Remote
05.2023 - Current
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Developed processes to ensure timely delivery of products while maintaining high quality standards.
- Managed content updates on websites including product descriptions, images and videos ensuring accuracy of information displayed on each page.
- Coordinated shipping logistics for online orders.
English Teacher
Freelance
Madrid
02.2018 - Current
- Provided individualized instruction for struggling students.
- Designed assessments to monitor student progress in English language development.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Assessed student performance through tests, quizzes, and other forms of assessment.
- Adapted teaching methods based on each student's unique needs and abilities.
Procurement Buyer
Maratá Group
Itaporanga D'Ajuda
12.2017 - 12.2021
- Negotiated contracts with foreign suppliers, partners and customers.
- Monitored shipment progress from origin to destination to ensure timely arrival of goods.
- Analyzed market trends and identified opportunities for expanding into new global markets.
- Researched potential buyers, distributors, agents, or other representatives in international markets.
- Established relationships with overseas freight forwarders for efficient transportation of goods.
- Developed relationships with vendors to maximize pricing, delivery, and quality of products.
- Managed inventory levels through ordering, tracking, and expediting shipments as necessary.
- Kept records of vendor and supplier expenditures and organized financial documents into company databases.
HR Assistant
Maratá Group
Itaporanga D'Ajuda
05.2017 - 12.2017
- Administered employee benefit programs such as health insurance plans.
- Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
Salesperson and Cashier
Ótica Look
Lagarto
02.2015 - 04.2017
- Assisted customers in selecting appropriate products or services for their needs.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Educated customers about products and services offered by the store.
- Developed pricing proposals tailored to individual client requirements.
- Placed orders and answered customer questions in-person and over phone to maximize customer service.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card or automatic debit.
Administrative Assistant
Maratá Group
Lagarto
03.2011 - 12.2012
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Hotel Reception
Aranda Formación
Madrid, Spain2022
International Trade
PEIEX
Brazil06.2021
Bachelor of Science - Economics
Universidade Federal De Sergipe
São Cristóvão, Brazil ´06.2019
Skills
- Customer service awareness and skills developed through working in service environments requiring face to face, telephone and written communication with customers
- Work well as a team player and as an individual
- Ability to remain calm and diplomatic at all times
- Excellent communication skills both written and verbal
- Resilient, dependable and responsible
- Ability to prioritize workloads and multi task to always meet deadlines
- A fast learner with a proven track record of achievement
Accomplishments
- Acquired a Top Rated Seller Status for my employer by consistently meeting the US seller performance standards.
- Decreased the costs of many goods by enlarging the company's relationship with the Chinese market.
- Delivered consistently high levels of customer service in all roles that resulted in increased sales for my employer.
- Achieved a 35% decrease in costs for my previous employer. This goal was reached through market and economic research.
Timeline
Hotel Receptionist Intern
ABBA MADRID
11.2023 - Current
E-Commerce Procurement
Automated Enterprises Íncome
05.2023 - Current
English Teacher
Freelance
02.2018 - Current
Procurement Buyer
Maratá Group
12.2017 - 12.2021
HR Assistant
Maratá Group
05.2017 - 12.2017
Salesperson and Cashier
Ótica Look
02.2015 - 04.2017
Administrative Assistant
Maratá Group
03.2011 - 12.2012
Hotel Reception
Aranda Formación
International Trade
PEIEX
Bachelor of Science - Economics
Universidade Federal De Sergipe
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