Bronte Van Meijer
Barcelona
Summary
From 1998. Polite and profesional, successful and passionate in applying strong communication, both written and verbal, to each customer issue. Solid history of surpassing productivity due to a high sense of responsibility combined with a dedicated work ethic. Skillful in building relationships, detail oriented, and passionate about creating mostly in written content. In 2022 I wanted a new challenge and I moved from my homecity of Amsterdam to Barcelona.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Teleperformance
06.2022 - 10.2023
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
All Round Hospitality Employee
BQ Uitzendbureau
02.2018 - 04.2022
- Established unique service goals to each venue to provide constant and excellent service.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new staff members in customer service techniques and operations.
- Reduced risks by maintaining clean and organized work environment.
Customer Service Agent
Hans Anders
09.2020 - 06.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Supported customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Sales Agent
Harmony Verzekeringen
09.2019 - 09.2020
- Increased sales and customer satisfaction through personalized servicing.
- Logged reports and sales in company database.
- Developed and implemented sales strategies to increase profits.
Facility Manager
Thuisbezorgd
05.2018 - 09.2019
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
Education
High School Diploma -
Ijburg College
Amsterdam05.2018
Skills
- Case Management
- Microsoft Office Suite Proficiency
- Documentation and Reporting
- Customer Complaint Resolution
- Empathetic and Genuine
- Exemplary Work Ethic
- Creative
- Interviewing
Languages
English
Advanced (C1)
Dutch
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Customer Service Agent
Teleperformance
06.2022 - 10.2023
Customer Service Agent
Hans Anders
09.2020 - 06.2021
Sales Agent
Harmony Verzekeringen
09.2019 - 09.2020
Facility Manager
Thuisbezorgd
05.2018 - 09.2019
All Round Hospitality Employee
BQ Uitzendbureau
02.2018 - 04.2022
High School Diploma -
Ijburg College
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