Brayan Avalo
London
Summary
A positive and determined individual who excels as a fast learner, capable of adapting and thriving in any situation. My enthusiastic approach enables me to deliver excellent customer service, effectively addressing issues and enhancing service quality.
Overview
10
10
years of professional experience
Work History
Waiting Staff Member
Indeed Flex
10.2019 - Current
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
Marketing Assistant
Spain Internship
06.2022 - 08.2022
- Managed social media engagement with timely respondes to messages and comments across all platforms.
- Enhanced target market reach through tactical social media advertising.
- Interviewed potential candidates, taking accurate notes to determine suitability for available positions.
Greeter
Barclays Southgate
01.2017 - 01.2017
- One-week work experience interacting with customers to identify their banking needs and point customers to the appropriate branch staff.
- Receiving client complaints and reporting them to the Assistant Branch Manager.
- Respond to the customers' inquiries and requests (account balance, statement, general queries, etc…)
Hotel Receptionist
Premier Inn Beckton
02.2015 - 02.2015
- Two weeks of work experience in a hotel providing customer service.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
Education
BA - 2:2 Advertising and Digital Marketing Communication
University of Greenwich
2023
BTEC Level 3 Diploma - Business Studies
Barnet and Southgate College
2019
Fundamentals of Digital Marketing Certificate -
Google Digital Garage
2019
Skills
- Microsoft Office expertise
- Social media content design
- Problem solving
- Copywriting abilities
- Customer demographics understanding
- Social media management
Languages
Spanish
First language
English
Proficient
C2
Catalan
Advanced
C1
French
Elementary
A2
Timeline
Marketing Assistant
Spain Internship
06.2022 - 08.2022
Waiting Staff Member
Indeed Flex
10.2019 - Current
Greeter
Barclays Southgate
01.2017 - 01.2017
Hotel Receptionist
Premier Inn Beckton
02.2015 - 02.2015
BA - 2:2 Advertising and Digital Marketing Communication
University of Greenwich
BTEC Level 3 Diploma - Business Studies
Barnet and Southgate College
Fundamentals of Digital Marketing Certificate -
Google Digital Garage
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