Brandon Lee Pires Simão
Palma de Mallorca
Summary
Energetic employee well-versed in strong communication and organisation skills.
Always well presented, to honor himself and the company represented.
Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Experienced in the aviation sector, was a ground handling agent before becoming cabin crew.
Holder of valid EASA cabin crew attestation.
Excellent knowledge of safety and emergency procedures.
Overview
10
10
years of professional experience
Work History
Cabin Attendant
Eurowings Europe
01.2024 - Current
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Cultivated positive relationships with frequent flyers, providing personalized service that encouraged brand loyalty and return business.
- Consistently received positive feedback from both colleagues and passengers for outstanding professionalism, dedication, and service quality provided onboard each flight assignment.
- Ensured safety of all passengers by conducting thorough cabin checks and adhering to strict protocols.
- Assisted in the boarding process, making sure passengers were comfortable and settled before takeoff.
- Collaborated with fellow crew members for efficient workflow and optimal customer satisfaction.
- Supported team morale by maintaining a positive attitude, even under challenging circumstances or during long-haul flights.
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Cabin Supervisor
Ryanair Dac
02.2023 - 01.2024
- Customer service
- Giving line trainings and Line checks to new entrants
- Giving the company feedback through inflight reports
- Managed inventory of onboard supplies effectively, reducing waste and minimizing costs.
- Coordinated with pilots and ground staff, ensuring smooth operations during flights.
- Provided exceptional customer service, resulting in increased passenger loyalty and repeat business.
- Maintained high levels of cleanliness throughout the cabin, ensuring a pleasant experience for passengers.
- Enhanced passenger satisfaction by addressing concerns and providing timely solutions.
- Established strong teamwork among crew members through effective communication and collaboration.
- Ensured compliance with airline policies and federal aviation regulations, maintaining a safe environment for all passengers and crew members.
- Mentored new cabin crew hires, providing guidance on company policies and procedures as well as hands-on training.
- Handled escalated passenger complaints professionally, taking proactive measures to resolve conflicts while preserving positive relationships with customers.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Monitored staff performance and provided feedback to drive productivity.
Junior Cabin Crew
Ryanair Dac
09.2021 - 01.2023
- Administered first aid on passengers experiencing medical emergencies, such as asthma atacks and loss of consciousness emergencies.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
Shop Assistant
Penneys/Primark
04.2020 - 07.2020
- Fostered positive relationships with customers to enhance loyalty and retention.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Ground Staff
GroundForce
01.2015 - 04.2020
- Worked flexible hours, covering nights, weekends and bank holidays.
- Assisted all types of aircraft’s
- Familiar with safety and security procedures around the handling of a turnaround
Education
Gustave Eiffel Professional School
Lumiar12th grade - humanities
Padre Alberto Neto Secondary School
QueluzSkills
- Good coordination skills and speed of execution of tasks
- Good organizational skills and multi-task management
- Knowledge of safety and emergency procedures acquired as cabin crew
- Excellent social and communication skills
- Excellent capacity to deal with conflicts and prevent them from escalating
- Experience in direct customer service
- Excellent ability to perform team work and to perform under pressure
- Resistance to stress and long shifts
- Highly motivated individual
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Cabin Attendant
Eurowings Europe
01.2024 - Current
Cabin Supervisor
Ryanair Dac
02.2023 - 01.2024
Junior Cabin Crew
Ryanair Dac
09.2021 - 01.2023
Shop Assistant
Penneys/Primark
04.2020 - 07.2020
Ground Staff
GroundForce
01.2015 - 04.2020
Gustave Eiffel Professional School
12th grade - humanities
Padre Alberto Neto Secondary School
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