BOUCHRA IDRISSI

-Answered multi-line phone system,email or in person, routing calls, delivering messages to staff and greeting visitors.

-Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

-Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

-Ensured accurate record-keeping with diligent data entry and database management for vital company information.

-Intermediate level EXCEL management and OPENOFFICE

- Disassembly and assembly and of smartphones and tablets

-Repair of circuits and electronic components of devices.

-Data recovery from mobile devices.

-Maintenance and updating of operating systems and applications.

-Development of marketing and promotion strategies to boost sales and increase brand visibility.

-Monitoring and closing sales, ensuring costumer satisfaction and profitability of the businnes.

• Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
• Strengthened teamwork among staff members by effectively communicating responsibilities during busy shifts.
• Provided excellent conflict resolution when addressing customer complaints or concerns, leading to repeat patronage from satisfied guests.