Borja Cortés Díaz
Resumen profesional
Positive and professional customer service specialist with strong communication and problem-solving skills. Detail-oriented and quick to learn, I excel in providing remote support, assisting clients efficiently, and contributing innovative solutions in collaborative team environments.
Datos destacados
13
13
years of professional experience
8
8
years of post-secondary education
Experiencia
Guest Relations
Vincci Selección Aleysa Hotel 5*
Benalmádena, Málaga
2023.02 - Actual
- Customer experience and service management, including personalized support, satisfaction monitoring, and feedback implementation.
- Handling customer inquiries, problems, and incidents, ensuring effective resolution and high‑quality service delivery.
- Coordination of activities and events to enhance guest engagement and interaction.
- Preparation of reports and documentation for continuous improvement and operational tracking.
Vacation Rentals Operations Manager
weforyou
Benalmádena, Málaga
2020.11 - 2023.02
- Frontline customer service, addressing inquiries, managing requests, and fostering a positive work environment.
- Team leadership and coordination, including task assignment, performance evaluation, and collaboration with other departments to achieve company goals.
- Supervision of procedures and quality compliance to ensure standards are met.
Receptionist
Holiday World Polynesia Hotel 4*
Benalmádena, Málaga
2020.06 - 2020.11
- Frontline customer service, addressing inquiries and managing requests while fostering a positive work environment.
- Team leadership and operational coordination, including task assignment, performance evaluation, and cross‑department collaboration to achieve company goals.
- Quality assurance and procedural supervision, ensuring compliance with standards and efficient service delivery.
Head of Reception Hotel
Arriendos Costa Sur S.L.
Fuengirola, Málaga
2016.03 - 2020.06
- Deliver frontline customer service, addressing inquiries and managing requests while fostering a positive and productive work environment.
- Lead and coordinate team operations, including task assignment, performance evaluation, and cross‑department collaboration to achieve company goals efficiently.
- Ensure quality assurance and procedural compliance, maintaining high standards of service delivery and operational accuracy.
Receptionist
Hostal Sol y Miel
Benalmádena, Málaga
2015.06 - 2016.03
- Customer service and guest support, providing information about services and local activities, handling incoming calls, and managing requests.
- Reservation and room management, including assignments to ensure a pleasant stay and coordination of check‑in/check‑out processes to optimize workflow.
- Conflict resolution, supporting guests with complaints and requests and resolving issues effectively.
Personal Assistant of the Event Organizer
Hotel Alanda Club Marbella
Marbella, Málaga
2015.09 - 2015.09
- Event setup and support, preparing event infrastructure according to instructions and assisting the event organizer with operational tasks.
- Attendee feedback and satisfaction assessment, collecting and evaluating survey responses and direct comments to improve event quality.
- Supervision of event logistics, overseeing setup and teardown processes to ensure quality and smooth execution.
Receptionist
Mosquito Hostel & Apartments
Krakow, Poland
2014.09 - 2015.06
- Reservation and room management, handling bookings and assignments to ensure a pleasant guest experience.
- Guest service and support, providing information about services and local activities, answering calls, and managing requests.
- Check‑in and check‑out coordination, optimizing daily operations and workflow.
- Invoice and basic accounting management, including billing and related administrative tasks.
Host and Receptionist Hotel
Hotel Royal Oasis Club Pueblo Quinta
Benalmádena, Málaga
2010.01 - 2014.09
- Customer service and support, assisting clients and providing high‑quality service.
- Efficient task completion and administrative support, including preparation of reports and documentation.
- Sales and customer engagement, delivering service excellence and contributing to business objectives.
Formación
Graduated in Tourism - Tourism
University of Malaga
Málaga, MA 2009.09 - 2014.06
Graduated in Tourism - Tourism
Libera Università di Lingue e Comunicazione di Milano
Milano 2011.09 - 2012.06
Graduated in Tourism - Tourism
Jagiellonian University of Krakow
Krakow 2013.09 - 2014.06
Bachelor - Social Sciences
Colegio Alfonso X
Málaga, MA 2006.09 - 2008.06
Enfatiza tus habilidades clave
- Customer-oriented
- Communication skills
- Creative and quick learner
- Detail-oriented and organized
Languages
- Spanish – Native
- English – Advanced (Bilingual proficiency)
- Italian – Advanced (Bilingual proficiency)
- French – High level
- Polish – Basic level
Cronología
Guest Relations
Vincci Selección Aleysa Hotel 5*
2023.02 - Actual
Vacation Rentals Operations Manager
weforyou
2020.11 - 2023.02
Receptionist
Holiday World Polynesia Hotel 4*
2020.06 - 2020.11
Head of Reception Hotel
Arriendos Costa Sur S.L.
2016.03 - 2020.06
Personal Assistant of the Event Organizer
Hotel Alanda Club Marbella
2015.09 - 2015.09
Receptionist
Hostal Sol y Miel
2015.06 - 2016.03
Receptionist
Mosquito Hostel & Apartments
2014.09 - 2015.06
Graduated in Tourism - Tourism
Jagiellonian University of Krakow
2013.09 - 2014.06
Graduated in Tourism - Tourism
Libera Università di Lingue e Comunicazione di Milano
2011.09 - 2012.06
Host and Receptionist Hotel
Hotel Royal Oasis Club Pueblo Quinta
2010.01 - 2014.09
Graduated in Tourism - Tourism
University of Malaga
2009.09 - 2014.06
Bachelor - Social Sciences
Colegio Alfonso X
2006.09 - 2008.06