Boris Rouzeau
Senior Customer Success Manager
Villasar de Mar
Profil professionnel
As a Senior Customer Success Manager with 6 years of experience and over 13 years in the IT industry across various roles, I manage the customer lifecycle for key EMEA accounts, maximizing return on investment. Known for my active listening skills and my ability to build strong relationships, I am a champion for customer needs. My collaborative skills and strategic approach enable me to deliver support solutions and ROI to my clients.
Vue d'ensemble
3
3
Languages
7
7
ans d'expérience professionnelle
Expérience
Senior Enterprise Customer Success Manager - EMEA
PALOALTO NETWORKS
Barcelona
2024.08 - 2026.07
- Strategic Account Management: Serves as the primary post-sales point of contact, managing the end-to-end customer lifecycle with an account-centric focus - 15M$ ARR
- Voice of the Customer: Acts as a dedicated internal advocate to ensure client needs are prioritized and addressed.
- Adoption & Consumption: Responsible for driving the active use and integration of the full Palo Alto Networks product suite.
- Cross-Functional Collaboration: Partners with technical subject matter experts across Cyber, Cloud, and Network Operations to deliver comprehensive security solutions.
- Value Realization: Focuses on maximizing the Return on Investment (ROI) for clients by ensuring products are utilized to their full security potential.
- Executive & Technical Engagement: Interfaces directly with C-suite leadership (CISOs/CTOs) and technical departments within global, high-profile organisations.
- Achievements: FY24 : 155 %
- FY25 : 105 %
- EMEA Heros Award (Q2/26) : Customer first
- Formation des nouveaux arrivants aux procédures de travail.
- Suivi des indicateurs de performance clés pour évaluer l'efficacité des actions mises en place.
- Recrutement du personnel, avec intégration des embauchés à leur arrivée.
Enterprise customer Success Manager - EMEA
PALOALTO NETWORKS
Barcelona
2022.08 - 2024.08
- Manage a portfolio of enterprise customers, driving value realization : 6M$ ARR
- Focus on client satisfaction, enhancing retention, renewals, and adoption rates.
- Oversee customer adoption, emphasizing enablement and increased product usage.
- Collaborate internally with cross-functional teams including Sales, Professional Services, Support team, Education, to provide best practices for extracting maximum value from Palo Alto products.
- Establish strategic relationships, manage customer health, and mitigate risks post-onboarding.
- Develop functional expertise in Palo Alto solutions to support day-to-day interactions.
- Conduct periodic strategic business reviews, aligning outcomes with Palo Alto solutions.
- Map customer businesses, ensure contract renewals, and identify new needs.
- Identify growth opportunities and leverage resources to drive customer success.
- Engage in strategic account planning with key stakeholders, acting as a renewals brand ambassador.
Enterprise Customer Success Manager - EMEA Accounts
LOGMEIN
Dublin
2021.05 - 2022.08
- Risk Mitigator - identifying technical or business blockers to success for customers and proactively mitigate them by rallying the necessary resources.
- Personal Trusted Advisor - recommending standard and advanced methodologies in order to make customers successful.
- Account Strategist - understand where the customer's business and align account strategy accordingly and in alignment with the customer.
- Build meaningful and strategic relationships with customers across various stakeholders, working closely with other LogMeIn partners.
- Formation des nouveaux arrivants aux procédures de travail.
Digital Sales Team Leader - Professional Services - Consulting - EMEA
VMWARE
Barcelona
2019.08 - 2021.05
- Develop and maintain competency and expertise of VMware products and consulting services.
- Negotiate & close deal with the customer/partner.
- Work with and support the VMware inside and field sales teams from a Professional Services Inside Sales perspective.
- Collaborate with the field management team on coverage of accounts.
- Supports Team manager and performs management duties.
- Assists management with hiring processes and new team member training.
- Supports the team members on any questions related to their role and oversees team members work for quality and guideline compliance.
- Conducts team meetings to update members on best practices and continuing expectations.
- Communicates deadlines and sales goals to team members.
- Conduct weekly 1:1 to monitor progress, provide feedback and address Inside Sales issues/concerns.
- Collaboration étroite avec les équipes dirigeantes pour définir les objectifs et les plans d'action.
- Soutien dans le recrutement, l'évaluation et le développement des compétences des employés.
Formation
Master 2 - Commercial Engineering and Project Management
INSEEC Business School
Master 1 - Commercial Engineering and Project Management
INSEEC Business School
License - undefined
INSEEC Business School
Bac + 3 - Management Commercial et Marketing
ESARC
BTS - Business Unit Management
ICFA Bordeaux
French Bac Pro - Services
ICFA Bordeaux
Compétences
- MEDDIC
- Solution Selling
- Enterprise Software
- SaaS
- DaaS
- Salesforce
- Account Management
- CRM
- Services Sales
- Retention
- Customer Success
- Delivery
- Command of the Message
- Account Strategist
- Management
Personnalisé
- Practice sports such as fitness and running
- Enjoy travelling and socializing
Langues
French
English
Spanish
Chronologie
Senior Enterprise Customer Success Manager - EMEA
PALOALTO NETWORKS
2024.08 - 2026.07
Enterprise customer Success Manager - EMEA
PALOALTO NETWORKS
2022.08 - 2024.08
Enterprise Customer Success Manager - EMEA Accounts
LOGMEIN
2021.05 - 2022.08
Digital Sales Team Leader - Professional Services - Consulting - EMEA
VMWARE
2019.08 - 2021.05
French Bac Pro - Services
ICFA Bordeaux
BTS - Business Unit Management
ICFA Bordeaux
Bac + 3 - Management Commercial et Marketing
ESARC
License - undefined
INSEEC Business School
Master 1 - Commercial Engineering and Project Management
INSEEC Business School
Master 2 - Commercial Engineering and Project Management
INSEEC Business School