BOGDAN DENIS IONESCU
+34 673646068 Whatsapp
Summary
Focused restaurant service professional systematic about taking orders, keeping customers happy and contributing time and abilities toward team success. Passionate about sustainable restaurant practices, local food and wine culture and all things customer service, gastronomy and beyond. Go above and beyond to understand my clients needs in order to provide the best experience possible. Bringing superior work ethic and 18 years of experience.
Overview
18
18
years of professional experience
Work History
Waiter
Union Bar & Grill
Grand Cayman, Cayman Islands
10.2022 - 06.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for desires matched to each individual customer.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Waiter
Calypso Grill
Grand Cayman, Cayman Islands
03.2019 - 06.2020
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Updated regular customers on menu changes and updates to maintain quality service relationships.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Managed closing duties, including restocking items and reconciling cash drawer.
Waiter
Osteria dell'ingegno
Roma , Italy
02.2017 - 10.2018
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Answered phones politely and promptly, accurately recording and confirming reservations.
Waiter
Dolce Vita
Roma , Italy
02.2013 - 12.2014
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Waiter
Tre Scalini
Roma, Italy
03.2011 - 01.2013
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Waiter
Caffe de Paris
Roma , Italy
11.2006 - 09.2010
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Organized service and seating areas.
- Resolved customer disputes with tact and professionalism.
- Listened to customer desires and needs to recommend optimal products.
- Maintained highest standards of conduct and service to support company reputation.
Education
High School Diploma -
04.2004
Skills
- Excellent customer service skills
- Work well individually as well as in a team
- Highly motivated
- Take direction well
- Enjoy learning new skills
- Honest, Reliable, Hardworking
- Extensive communication skills
Affiliations
Fluent in multiple languages
- English
- Spanish
- Italian
- Romanian
Timeline
Waiter - Union Bar & Grill
10.2022 - 06.2023
Waiter - Calypso Grill
03.2019 - 06.2020
Waiter - Osteria dell'ingegno
02.2017 - 10.2018
Waiter - Dolce Vita
02.2013 - 12.2014
Waiter - Tre Scalini
03.2011 - 01.2013
Waiter - Caffe de Paris
11.2006 - 09.2010
National College Of Economics Tecuci - High School Diploma,
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