Björn Erik Grahn

• Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
• Assisted in training new hires, sharing best practices and ensuring new team members were equipped to provide excellent service to clients.
• Participated in professional development opportunities to stay current on industry trends and enhance skill set, ultimately providing even better service to clients.
• Increased client satisfaction by providing personalized and efficient corporate travel planning services.
• Set up flights, hotels, and ground transportation for individuals and groups.
• Educated clients on travel policies and procedures, ensuring adherence to corporate guidelines and budgetary constraints.
• Collaborated with other agents to resolve any issues promptly, maintaining client trust and satisfaction.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Resolved unexpected travel disruptions, maintaining calm and providing solutions to ensure client satisfaction.

Answered questions about company offerings with knowledgeable responses about products and services.
Made daily cold calling and outreach to build sales pipeline.
Recorded contact information of customers and potential customers in internal database.

Customer service, arrange technician services,

Troubleshot problems for callers and helped independently resolve common issues.

Made upsells for callers

Telephone operator, Back-office at night shift.

Receive towing orders,
Arrange vehicle transports.
Provide transport and accommodation for customers

In addition to the work at Alviksgården, I ran a start-up company focused on cutting as well as sales and customer contact, Also included lego-cutting beef and lamb.

Slaughter and cutting work, pigs and cattle. Maintenance of food premises, packaging and registration of deliveries, customer contact and administration regarding sales of laboratory materials

Employed by Rhola Landbruk full time. The tasks included animal care, operation and maintenance of agricultural
machinery, construction and renovation of the properties, Plowing, mowing and sowing with associated agricultural machinery