Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Bjoern Murken

Global Program Manager
Begues

Summary

Accomplished Global Program Manager with a strong track record in delivering exceptional project results, combining strategic foresight with meticulous attention to detail. Recognized for fostering collaboration through effective communication with stakeholders, driving business growth via innovative solutions. Proven ability to excel under pressure and prioritize tasks effectively, consistently achieving key business objectives. A solution-focused professional adept at navigating complex challenges while maintaining a results-oriented approach to enhance organizational success.

Overview

28
28
years of professional experience

Work History

Customer Program Manager – Contractor

SITA for Aircraft
Barcelona
05.2023 - Current
  • Oversaw strategic programs focused on customer engagement and satisfaction, customer onboarding, and workflow optimization, with significant senior leadership engagement.
  • Spearheaded transition of projects from pre-development to design and construction phases by implementing processes and overseeing achievement of milestones.
  • Desiged and implemented customer engagement strategies for key airline customers
  • Managed customer onboarding processes effectively
  • Enhanced models for measuring client contentment.
  • Developed detailed project plans outlining deliverables, timelines, resources, budget, risks.
  • Conducted research on industry trends and competitor programs to stay ahead of the curve.
  • Managed cross-functional team to develop effective strategies for driving customer satisfaction.

Global Program Manager

HRS
Cologne
05.2018 - 04.2020
  • Consult a portfolio of global strategic accounts to enhance their global corporate hotel program.
  • Responsibilities included implementing and overseeing an end-to-end SaaS technology process, encompassing Hotel Procurement, Online Booking Tool implementation, Reporting, and Virtual Payment solutions.
  • Lead global supplier negotiations, advise on procurement strategies, optimize online booking approaches, and manage the implementation of virtual payment systems.
  • Developed and implemented global program strategies to ensure successful outcomes.
  • Provided leadership and direction in the management of cross-functional teams.

Global Account Manager

Air France KLM
London
12.2012 - 05.2018
  • Directed comprehensive account management for diverse global and multinational corporate clients in Tech and Automotive Industry.
  • Facilitated negotiations for global corporate agreements to secure favorable terms.
  • Formulated and carried out international sales plans to enhance market presence.
  • Ensured target market resonance by aligning key stakeholders in cross-functional efforts.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Account Manager

Air France KLM
London
06.2010 - 12.2012
  • Developed and implemented sales and marketing strategies to boost revenue and market share for Air France, KLM, Delta Airlines, and partner airlines in the UK.
  • Managed portfolios of key UK travel management companies, developing tailored strategies to drive growth and engagement.
  • Strengthened long-term connections, enhancing client loyalty and discovering expansion opportunities.
  • Spearheaded projects to enhance brand visibility and reputation in the travel management sector.
  • Delivered targeted solutions supporting client and organizational objectives through continuous analysis.

Team Lead Customer Care Europe

Air France KLM
London
04.2006 - 12.2010
  • Lead and oversee all aspects of the customer care department, ensuring exceptional service delivery and customer satisfaction
  • Responsibilities included managing a team of customer service representatives, handling escalated customer issues, and implementing strategies to enhance the overall customer experience

Account/ Data Analysis Executive

BCD
London
01.2005 - 04.2006
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed competitive market strategies through related product, market or share trends.
  • Gathered and organized data to analyze current industry trends.
  • Maintained or updated business intelligence tools, databases or dashboards.

Event Manager

Murken Marketing & Event Agency
Hamburg
06.2002 - 01.2005
  • Managed budgets, optimizing expenses to deliver high-quality events under financial constraints.
  • Designed contracts, collected fees, and booked venues for events.
  • Prepared post-event reports summarizing attendee feedback and other key metrics.
  • Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.

Event Coordinator

German’s Event Catering
Hamburg
06.1997 - 01.2005
  • Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
  • Followed local regulations for events and obtained necessary permits.
  • Created program activities, agendas and budgets based on client requirements.
  • Conferred with customers to gather event requirements and explore opportunities.

Education

Certificate of Specialization - Leadership and Management

Harvard Business School Online
04.2024

Diploma - Wholesale & External Trade Business

Vocational College of Pinneberg
Germany
01.1998

BBA - Economic & Social Sciences

University of Hamburg
Germany
06.1996

Skills

  • Global Program Management
  • Marketing Strategy
  • Project Management
  • Travel Technology
  • Lead Management Development
  • Negotiation & Influence
  • B2B International Sales
  • Contract Development
  • Strategic Planning
  • Customer segmentation
  • Strategic account development
  • Problem-solving
  • Operations management
  • Consultative selling techniques
  • Interdepartmental collaboration

Languages

German
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Spanish
Elementary (A2)
A2

Affiliations

  • Sports (Beach Volleyball, Paddle Tennis, Football)
  • Travel
  • Cooking & Dining
  • Music & Concerts
  • Dog Enthusiast
  • Animal Care Volunteer at Local Kennel

Timeline

Customer Program Manager – Contractor

SITA for Aircraft
05.2023 - Current

Global Program Manager

HRS
05.2018 - 04.2020

Global Account Manager

Air France KLM
12.2012 - 05.2018

Account Manager

Air France KLM
06.2010 - 12.2012

Team Lead Customer Care Europe

Air France KLM
04.2006 - 12.2010

Account/ Data Analysis Executive

BCD
01.2005 - 04.2006

Event Manager

Murken Marketing & Event Agency
06.2002 - 01.2005

Event Coordinator

German’s Event Catering
06.1997 - 01.2005

Certificate of Specialization - Leadership and Management

Harvard Business School Online

Diploma - Wholesale & External Trade Business

Vocational College of Pinneberg

BBA - Economic & Social Sciences

University of Hamburg

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Bjoern MurkenGlobal Program Manager