Bianca Maria Hofer
Alicante,Alicante
Summary
Dynamic and results-driven professional with a strong foundation in customer relationship management and sales forecasting. Demonstrates exceptional time-management, analytical-thinking, and decision-making skills, complemented by proficiency in Microsoft Office and Salesforce CRM. Known for a proactive approach and outstanding customer service, with a proven ability to manage stress effectively while maintaining a positive attitude. Career goals include leveraging expertise in effective communication and active listening to enhance customer service strategies and drive business growth.
Overview
8
8
years of professional experience
Work History
Operations executive
Stepin High School
Bonn, Germany
12.2021 - Current
- Oversaw daily operations, ensuring smooth running of the business.
- Enhanced customer satisfaction with improved service delivery.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Monitored and managed project timelines for timely completion of deliverables.
- Facilitated seamless communication between departments.
- Resolved operational issues appropriately and quickly for minimal disruption to workflow.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Facilitated communication between different departments, promoting collaborative work culture.
- Organised workflow schedules, ensuring timely completion of tasks.
- Drafted procedural statements and guidelines for company-wide use.
- Managed and maintained comprehensive documentation for operational processes.
- Coordinated with external partners for successful execution of joint projects.
- Worked with various teams to address operational challenges and find solutions.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Answered calls promptly resolving or escalating issues to maintain client satisfaction.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Streamlined processes to improve and optimise office operations.
- Designed and implemented training to further develop staff based on business goals.
- Represented organisations at seminars, conferences and business events.
Floor supervisor
Freddy Schilling
Köln, Germany
01.2017 - 11.2021
- Monitored floor activities, ensuring compliance with company policies and regulations.
- Handled customer complaints, leading to higher satisfaction levels.
- Supervised floor operations to ensure smooth workflow and minimal disruption.
- Delegated tasks to staff to meet daily service requirements.
- Maintained inventory levels, reducing instances of out-of-stock items significantly.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Maintained a clean and safe environment for staff and guests, constantly checking restaurant for cleanliness and set up.
- Maintained company standards with regular quality checks.
- Resolved complaints to achieve full customer satisfaction.
- Fostered a collaborative environment, improving overall productivity.
- Cashed up tills and counted takings to balance books at business close.
- Ensured cleanliness, resulting in an improved health and safety record.
- Provided first-line support to staff members, resolving issues promptly.
- Delegated tasks effectively, maximising employee skill utilisation.
- Improved team morale by implementing a positive feedback system.
- Led daily operations to maintain smooth store running.
- Handled escalated customer concerns to build retention.
Education
Bachelor of Arts - multilingual communication
Technische Hochschule Köln
Köln, Germany 10/2019 - 11/2024
not finished - Social Work
Katholische Hochschule Köln
Köln, Germany 09/2014 - 02/2017
Skills
- Time-management
- Positive attitude
- Microsoft Office proficiency
- Customer relationship management
- Effective communication
- Analytical-thinking
- Proactive approach
- Self-motivation
- Sales forecasting
- Stress tolerance
- Salesforce CRM
- Customer service strategies
- Active listening
- Decision making
- Outstanding customer service
Languages
English
Fluent
Spanish
Fluent
German
Native
Affiliations
- Yoga and Meditation
- DIY projects
- Animals
Timeline
Operations executive
Stepin High School
12.2021 - Current
Floor supervisor
Freddy Schilling
01.2017 - 11.2021
Bachelor of Arts - multilingual communication
Technische Hochschule Köln
10/2019 - 11/2024
not finished - Social Work
Katholische Hochschule Köln
09/2014 - 02/2017
Similar Profiles
SEFIU ISHOLASEFIU ISHOLA
Support Worker at STEPIN CARESupport Worker at STEPIN CARE
Yash DoshiYash Doshi
Senior Executive - Development at Stepin SolutionsSenior Executive - Development at Stepin Solutions
Angelique MexiaAngelique Mexia
Volunteer at Villa Park High School & Esperanza High SchoolVolunteer at Villa Park High School & Esperanza High School