Bianca Monk
Madrid
Summary
Detail-oriented native level bilingual professional with a strong background in financial markets and academic administration. Proven ability to manage diverse responsibilities across various industries, showcasing exceptional multitasking and problem-solving skills. Committed to continuous improvement and adapting to new environments to drive organizational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Academic Secretary and Billing Officer
Hastings School
Madrid
09.2022 - 12.2024
- Collected and organized student data and statistics, and managed the academic calendar, exam schedules and cover roster.
- Facilitated communication between students, faculty, and administration to address academic and financial concerns.
- Provided general administrative support to leadership team and staff members.
- Oversaw billing operations with proficiency in Netsuite and SIMS, facilitating timely collection of school fees, charity event proceeds and staff expenses.
Client Associate
Brown Shipley & Co
London
01.2021 - 03.2022
- Researched customer questions and complaints using established procedures.
- Assisted bankers with past due reports, compliance exceptions and contacting customers about account concerns.
- Transmitted orders to supply cash to meet daily needs.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits, and account services.
- Ensured compliance with local regulations governing financial institutions.
Client Associate
Brown Shipley & Co
London
12.2017 - 01.2019
- All duties as above and below (as Private Banking Assistant), key projects below:
- Know Your Client Annual Reviews, Remediation Project.
- As Client onboarding officer I was in charge of performing all Initial and Ongoing Due Diligence for all accounts (High Risk) and managing and approving Low Risk accounts and transaction monitoring
- Migration of Digital Filing System - Project Manager (October 2018-March 2019 remotely from Madrid)
- Successfully completed the migration of all legal files from our CRM platform into the new in-house digital filing system, implementing a simple, effective and audit friendly filing structure
Private Banking Assistant
Insinger de Beaufort NV / BNP Paribas Wealth Management
London
12.2010 - 12.2017
- Payment processing and banking services, mandatory call-backs (Co-sign payments up to £50,000 as B authorised signatory), FX transactions and execution and follow-up of client orders
- Management of RM agenda, organising all client meetings and presentations, travel arrangements and expenses reporting for the relationship manager
- Produced statements and portfolio valuations and all documentation required by the RM for client meetings
- Day to Portfolio Management queries for high net-worth clients and incident management and reporting
Middle Office Officer
BNP Paribas Wealth Management
London
05.2010 - 12.2010
- Monitored trading confirmations, securities and cash transfers and provided control and daily monitoring of unusual transactions report to Compliance
- Input and processed all daily remittances for private clients, cash deposits and foreign exchange transactions
- Produced files and required documentation for internal and external audits, Account opening, Management of Static Data and KYC review approval of private individual, corporate and trust accounts
Wealth Management Executive Team Assistant
BNP Paribas Wealth Management
London
05.2009 - 05.2010
- Coordinated domestic and international travel itineraries and expense reporting for private bankers up to CEO and COO level
- Organised in-house events and presentations for private clients
- Greeted visitors, including private clients, VIPs, vendors and interview candidates
Client Services and Conference Bookings Coordinator
BNP Paribas CIB
London
11.2008 - 05.2009
- Planned and managed meeting room schedules for the Executive Board, Committees, client lunches and staff events
Reception and Events planning
Mosimann's Club
London
01.2008 - 12.2008
Youth and Children Activities Staff
Celebrity Cruises /Royal Caribbean
01.2005 - 12.2007
Education
Associate Degree - Hospitality Management
American Hotel & Lodging Association Educational Institute
01.2004
Skills
- Due Diligence Management
- Cultural Awareness
- Proficient Interpersonal Skills
- Logical Reasoning Skills
- Problem solving
- Understanding of Financial Markets
- Thorough Documentation Skills
- Highly Adaptable
- Skilled in Digital Tools (Finance, MS Office Tool, Oracle Netsuite)
- Global Client Relationship Development
- Data entry proficiency
- Research assistance
- Academic clerical support
Certification
- Certificate of Forensic Accounting & Fraud Examination, West Virginia University
- Fundamental Concepts of Fraud Certificate, CPD Course
Languages
- English, Fluent
- Spanish, Fluent
- French, Basic
- Italian, Basic
Timeline
Academic Secretary and Billing Officer
Hastings School
09.2022 - 12.2024
Client Associate
Brown Shipley & Co
01.2021 - 03.2022
Client Associate
Brown Shipley & Co
12.2017 - 01.2019
Private Banking Assistant
Insinger de Beaufort NV / BNP Paribas Wealth Management
12.2010 - 12.2017
Middle Office Officer
BNP Paribas Wealth Management
05.2010 - 12.2010
Wealth Management Executive Team Assistant
BNP Paribas Wealth Management
05.2009 - 05.2010
Client Services and Conference Bookings Coordinator
BNP Paribas CIB
11.2008 - 05.2009
Reception and Events planning
Mosimann's Club
01.2008 - 12.2008
Youth and Children Activities Staff
Celebrity Cruises /Royal Caribbean
01.2005 - 12.2007
Associate Degree - Hospitality Management
American Hotel & Lodging Association Educational Institute
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