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BEVERLY A CONDE
Blanes
Work Preference
Summary
Results-driven professional skilled in managing complex samples portfolios and improving operational efficiency. Exceptional in coordinating logistics and overseeing cross-functional teams to meet critical deadlines. Dedicated to leveraging analytical insights to enhance resource management and ensure seamless project execution.
Overview
11
11
years of professional experience
Work History
Regional Samples Specialist
Kering Eyewear
Bridgewater
03.2022 - Current
- Managed North America samples and selling tools budgets, optimizing resource allocation for maximum impact.
- Monitored and improved samples-related Key Performance Indicators (KPIs) to drive performance.
- Oversaw the entire samples order portfolio, ensuring accuracy and timely delivery.
- Enforced samples calendars at regional level, coordinating cross-functional teams to ensure alignment and timely execution.
- Acted as the primary point of contact for samples delivery flow, liaising with planning, logistics, and internal customers to resolve queries and issues promptly.
- Analyzed and coordinated quarterly core sample assortment reviews and sample recalls optimizing inventory.
- Supervised samples transfer between brand ambassadors and showrooms, ensuring seamless operations.
- Coordinated sample requests and event logistics for regional sales events and showrooms, ensuring on-time delivery and seamless operations.
- Coordinated warehouse and transportation activities related to samples management, optimizing efficiency.
- Provided on-site support at all North America events, ensuring smooth execution.
- Managed Key Account (KA) requests to ensure timely product delivery for trunk shows and meetings.
- Led the complete termination process of brand ambassadors within the samples department, ensuring compliance with company policies.
- Created new hire assortments and facilitated new hires' samples and account creation processes.
Sales Operations Coordinator
Marcolin U.S.A Eyewear Corp.
Somerville
10.2018 - 03.2022
- Create new accounts for the sales force.
- Invoiced and set up samples for trade shows to support sales initiatives.
- Invoicing of national release samples to the sales force.
- Updated and maintained multiple spreadsheets to ensure data accuracy and accessibility.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Evaluated data on stock levels, and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Facilitated frame transfers to improve customer service response times.
- Oversaw the termination process for sales reps who were no longer with Marcolin.
- Helping and assisting in trade shows and National sales meetings.
- Maintained Corporate Account samples.
- Process requests sent via email to the SFA inbox and corporate email.
Data Entry Clerk
Marcolin U.S.A. Eyewear Corp
Somerville
11.2017 - 10.2018
- Enters customer's orders accurately into the company database to ensure prompt order processing.
- Send over 100 orders daily that have been received via online to be processed.
- Data entry of iPad and B2B orders.
- Run and create an excel report for orders that have been placed that require attention multiple times a day.
- Communicate with the Account Maintenance department to update addresses, agreements, and billing information for accounts.
- Enter promotional discounts and items in qualifying orders.
- Apply correct monthly promotions as dictated by Marketing.
- Managed email communication with remote office management to address inquiries and provide updates. with remote office management.
- Resolved order issues by collaborating with management to determine solutions.
Customer Service Representative
Marcolin U.S.A. Eyewear Corp
Somerville
05.2016 - 11.2017
- Identified customers' needs, clarified information, researched issues, and provided effective solutions and alternatives.
- Assisted with complaints, orders, account questions, billing, cancellations, and other inquiries to enhance customer satisfaction.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Engaged with customers to verify account information and ensure accuracy, contributing to improved service quality.
- Assist with placement of orders, refunds, or exchanges.
- Answer questions about warranties or terms of sale.
Warehouse Picker
Marcolin U.S.A. Eyewear Corp
Somerville
10.2015 - 05.2016
- Picked customer orders for shipment, verifying accuracy of product type and quantity for loading.
- Organized products by specific routes based on pick sheets, labeling boxes, crates, and containers with order information to reduce shipping errors.
- Marked orders accurately to ensure proper processing and tracking throughout the shipping process.
- Assembled various types of merchandise for shipment.
- Carry or transport orders to shipping locations or delivery platforms with material handling equipment.
- Utilized hand-held devices and computers to record and track inventory levels, completing regular audits.
Education
Associate of Applied Science - Business Management
Berkely College
05-2020
Skills
- SAP
- Customer relationship management
- Excel
- Microsoft Word
- Multilingual communication
- Thrives under pressure
- Customer service
- Issue resolution
- Collaboration and collaboration
- Works well under pressure
- Sample management
- Cross-team coordination
- Order management
Timeline
Regional Samples Specialist
Kering Eyewear
03.2022 - Current
Sales Operations Coordinator
Marcolin U.S.A Eyewear Corp.
10.2018 - 03.2022
Data Entry Clerk
Marcolin U.S.A. Eyewear Corp
11.2017 - 10.2018
Customer Service Representative
Marcolin U.S.A. Eyewear Corp
05.2016 - 11.2017
Warehouse Picker
Marcolin U.S.A. Eyewear Corp
10.2015 - 05.2016
Associate of Applied Science - Business Management
Berkely College
Languages
- English, Fluent
- Spanish, Fluent
- Catalan, Fluent