Bernice McAllister

Prepare detailed repair estimates aligned with insurer requirements

Negotiate with insurance assessors on repair methods and costs

Negotiated repair methods and costs with insurance assessors to align expectations and facilitate approvals

Manage authorizations and supplementary claims

Ensure compliance with OEM repair standards

Supported workshop planning by developing accurate repair scopes to streamline operations and enhance project execution

Addressed customer enquiries and complaints to improve service satisfaction

Book-in of vehicles

Managed daily operations to ensure smooth workflow and staff coordination

Monitored staff performance, addressing issues to enhance team effectiveness

Trained new employees on company policies and operational procedures

Recruited and hired qualified candidates to fill open positions

Coordinated inventory management to ensure optimal stock levels and product availability

Communicated with suppliers to facilitate timely delivery of products

Implemented quality control measures to uphold product standards and consistency

Ensured adherence to health and safety regulations in the workplace

Enforced customer service standards, resolving issues to maintain high-quality service

Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Greeted customers, answered inquiries, and provided advice on merchandise

Assisted customers with product selection and inquiries

Assisted customers with returns and exchanges of items

Handled customer complaints with professionalism and care

Restocked shelves to maintain product availability

Maintained cleanliness and organization of shop displays

Collaborated with team members to ensure efficient service

Stocked shelves and replenished inventory as needed

Verified pricing information against price tags in order to maintain accuracy of merchandise pricing