Bernat Vila
Amsterdam
Summary
Experienced team-worker, well spoken in 3 languages, with a good domain in customer service, and interest from sports to technology, music and others.
Overview
3
3
years of professional experience
Work History
Head Waiter
Restaurant Black&Blue, Restaurant Black
Amsterdam
12.2022 - Current
- Menu Expertise and Customer Engagement: Maintained in-depth knowledge of menu items, including ingredients and preparation, to assist guests effectively and provide personalized service that fostered strong relationships with regular customers.
- Inventory and Operational Management: Managed inventory and supplies, performed regular checks, and ensured materials were available, allowing for seamless restaurant operations and effective handling of high-volume service.
- Team Leadership and Training: Worked collaboratively with a diverse team, training new staff on customer service standards and food service procedures while supervising serving staff to enhance productivity and efficiency.
- Problem-Solving and Customer Service: Demonstrated strong problem-solving skills by resolving customer complaints professionally.
Sales Staff
Esporgal, S.L.
12.2021 - 01.2022
- Performed duties on a part-time contract during the Christmas season.
- My basic duties are to solve customers' doubts, give advice, hand them the correct sizes of clothing and shoes, and tidy up the store.
Education
Some College (No Degree) - Computational Mathematics and Data Analytics
UAB (Autonomous University of Barcelona)
BarcelonaHigh School - Technologic
Frederic Mistral
Barcelona09-2018
Primary School & Secondary School -
John Talabot
01.2016
Skills
- Bilingual in Catalan and Spanish
- Fluent in written and spoken English
- Responsible, persistent, and disciplined
- Willing to learn
- Advanced user of the Mac, Windows, and Linux operating systems
- Advanced user of the iOS and Android operating systems
- Advanced-level programming in C, C, and Python
Timeline
Head Waiter
Restaurant Black&Blue, Restaurant Black
12.2022 - Current
Sales Staff
Esporgal, S.L.
12.2021 - 01.2022
Some College (No Degree) - Computational Mathematics and Data Analytics
UAB (Autonomous University of Barcelona)
High School - Technologic
Frederic Mistral
Primary School & Secondary School -
John Talabot
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