Benter Anyango Anduru
Barcelona,Barcelona
Summary
Dynamic professional specializing in customer support, operations management, and advanced ESL instruction. Proven ability in data analysis, team leadership, and effective time management. Expertise in negotiation, conflict resolution, and enhancing student engagement and vocabulary. Focused on driving educational growth and improving operational efficiency in academic settings.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
English Tutor
Smart Learning
2021.12 - 2026.01
- Delivered personalized English lessons to adults and children, improving language proficiency by 30%
- Developed customized learning plans, resulting in 95% student satisfaction
Operations Controller
Glovo Kenya Limited
2018.12 - 2021.07
- Led a team of couriers, improving delivery times by 25% and increasing customer satisfaction by 20%
- Implemented data-driven processes, resulting in a 15% reduction in operational costs
Customer Care Executive
Little Cabs Limited
2017.05 - 2018.12
- Resolved 90% of customer issues on the first call, improving customer retention by 10%
- Trained new agents, resulting in a 25% increase in team productivity
Customer Care Agent
Techno Brain BPO
2017.03 - 2017.05
- Achieved 85% customer satisfaction rating, exceeding team target by 10%
Sales Administrator
Songa Trading Agencies
2014.08 - 2015.11
- Processed 500+ customer orders with 99% accuracy, improving customer satisfaction by 15%
Education
Cambridge CELTA - English as a foreign language
English Course
Spain 2021.10 - 2021.12
Diploma - HRM
Kenya Institute of Management
Kenya 2011.01 - 2014.01
Skills
- Customer support and service
- Operations management
- Data analysis and reporting
- Team leadership
- Time management
- Negotiation and conflict resolution
- Pupil engagement strategies
- Vocabulary enhancement
- Oral expression proficiency
- Relationship building with students
- Advanced esl teaching
Accomplishments
- Automated invoicing system with two employers, reducing processing time by 50%
- Improved customer satisfaction ratings by 20% through effective issue resolution.
Timeline
English Tutor
Smart Learning
2021.12 - 2026.01
Cambridge CELTA - English as a foreign language
English Course
2021.10 - 2021.12
Operations Controller
Glovo Kenya Limited
2018.12 - 2021.07
Customer Care Executive
Little Cabs Limited
2017.05 - 2018.12
Customer Care Agent
Techno Brain BPO
2017.03 - 2017.05
Sales Administrator
Songa Trading Agencies
2014.08 - 2015.11
Diploma - HRM
Kenya Institute of Management
2011.01 - 2014.01