Moncef Benkhaira
Vilanova I La Geltru
Summary
27-year-old with a lot of experience in managing teams and moderation.
Ability to work in a team and as an individual.
Self-motivated and can take initiative.
Overview
3
3
years of professional experience
Work History
Quality Supervisor
Majorel
Barcelona
09.2022 - Current
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Weekly meeting with the client to resolve doubts and calibrate.
- Ensure the productivity of the teams by controlling and monitoring performance, time and results.
Content Moderator
Majorel
Barcelona
05.2022 - 09.2022
- Monitoring and applying rules and guidelines as set down by our client.
- Ensure that users have a secure web surfing experience.
- Analyzed trends in user-generated content to identify areas of risk and potential improvement
Check-in Agent
Europcar
Barcelona
10.2021 - 05.2022
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed event registration and check-in, ensuring a smooth and efficient process for all attendees.
- Support in the management of reservations and vehicle rental contracts.
French Tutor
Italki
Barcelona
10.2020 - 04.2021
- Deliver French lessons to different students.
- Lesson planning, adapted to the needs of individuals, with a primary focus on pronunciation,fluency, grammar and speaking skills.
- Provided personalized feedback to students to foster language proficiency
Education
Bachelors - Linguistics
01.2024
High School Diploma -
06.2018
High School Diploma -
2018
Skills
- Project Management
- Fast learner
- Adaptability
- Ability to work under pressure
- Leadership and teamwork
Hobbies
Swimming, football and gaming.
Languages
French
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Quality Supervisor - Majorel
09.2022 - Current
Content Moderator - Majorel
05.2022 - 09.2022
Check-in Agent - Europcar
10.2021 - 05.2022
French Tutor - Italki
10.2020 - 04.2021
University of Barcelona - Bachelors, Linguistics
La UNED - High School Diploma,
Flowers High School - High School Diploma,