Benjamin Arsenio Nguema Akamse
Madrid
Summary
Careful Computer Operator trusted to accept, process and safeguard internal and customer data. Responsible monitor of on-site and network processing performance. Dedicated to securing every kilobyte of provided data. Proficient Computer Operator skilled at establishing controls and managing daily data jobs. Hardworking professional adept at correcting routine problems and escalating major concerns. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Coordinator
Grupo Solutio (Airbus)
05.2023 - Current
- Developed and maintained system documentation, including detailed instructions for users on the operation of various systems.
- Monitored system performance, identified potential problems and implemented corrective measures.
- Coordinated with vendors and company personnel to facilitate purchases.
- Conferred with network users about solutions to existing system problems.
- Promoted continuous improvement for IT governance processes.
IT Computer Operator L2
Serem (Securitas direct)
Madrid
10.2022 - 05.2023
- Monitored system performance to ensure efficient operations of the IT infrastructure.
- Developed procedures for disaster recovery of critical systems in case of emergency situations.
- Managed user accounts including password resets and access control privileges.
- Ensured compliance with established security policies and regulations within the organization's IT environment.
- Assisted in troubleshooting complex technical problems related to operating systems, networks.
- Documented processes related to system configurations, installations and upgrades.
- Analyzed system logs regularly for any discrepancies or errors that need attention.
IT Computer Operator L1
Indra (Santander Bank)
Madrid
09.2021 - 10.2022
- Installed, configured, tested, maintained and upgraded computer hardware components.
- Managed user accounts including password resets and access control privileges.
- Assisted in troubleshooting complex technical problems related to operating systems, networks.
- Documented processes related to system configurations, installations and upgrades.
- Analyzed system logs regularly for any discrepancies or errors that need attention.
- Implemented changes in existing systems based on user requests or feedback.
- Updated knowledge base documents with information about newly implemented solutions.
- Participated in planning meetings with other members of the IT team for projects development.
Education
Certifcate - Cybersecurity
High School Technnology of Madrid
Madrid, Spain06-2024
Certifcate - Microsoft Azure
EDUCATION IT
Madrid, Spain11-2023
GED -
High School Santa Cruz
Valencia, Spain06-2014
Skills
- Cybersecurity Measures
- ITIL Processes
- Penetration Testing
- IT Operations
- Help Desk Management
- IT Documentation
- IT Change Control
- Mobile Device Management
- Network Administration
- Incident Management
- Virtualization Technologies
- Disaster Recovery
- Risk Management
- Ticket Prioritization
- Escalation Handling
- Ethical Hacking Capabilities
- Phishing Detection
- System Hardening
- IoT Security
- Leadership skills as well as commitment to projects Ease of adaptation and team skills
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Certification
- Ethical Hacker (CEH)
- Microsoft Azure Administrator (Azure 104)
Timeline
IT Coordinator
Grupo Solutio (Airbus)
05.2023 - Current
IT Computer Operator L2
Serem (Securitas direct)
10.2022 - 05.2023
IT Computer Operator L1
Indra (Santander Bank)
09.2021 - 10.2022
Certifcate - Cybersecurity
High School Technnology of Madrid
Certifcate - Microsoft Azure
EDUCATION IT
GED -
High School Santa Cruz
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