BENJAMIN MURDEN
Santiago de Compostela
Summary
Experienced and dedicated Customer Service Agent with a strong background in communication, problem-solving, and client support. After a successful 15-year career as an English teacher, now eager to return to the customer service field—a long-standing passion. Brings empathetic, solutions-focused service with proven ability to build rapport and ensure customer satisfaction.
Overview
21
21
years of professional experience
Work History
Online & Telephone English Teacher
Language Solutions
10.2024 - Current
English Language Assistant
CEIP Lamas de Abade
10.2022 - Current
Cambridge Speaking Examiner
El Centro Británico
04.2016 - Current
Summer Camp English Teacher
Colegio Peleteiro
07.2023 - 08.2023
Online English Tutor
Think About Teaching
02.2020 - 06.2022
Senior English Teacher
Colegio Junior´s
09.2014 - 12.2019
Customer Service Lead
IBM Spain
01.2004 - 08.2014
As Customer Service Lead at IBM Spain, I led a team of service representatives, ensured client satisfaction, managed daily operations, resolved escalations, and drove process improvements. I served as a liaison between clients, service teams, and cross-functional departments.
Education
CELTA Certificate - ESL Teacher Training
British Language Centre
01.2003
Bachelor of Arts - Politics
University of the West of England
01.2001
Skills
- CRM Proficiency
- Multitasking
- Conflict Resolution
- Communication skills
- Active listening
- Analytical Thinking
- Student learning assessments
- Customer-Centric Mindset
- Emotional intelligence
- Team collaboration
LANGUAGES
English: C2 Proficient
Spanish: C1 Advanced
Sport, reading, music and hiking.
Enthusiastic about sports and fitness, with a particular passion for hiking and outdoor activities. Avid reader and music lover, often found exploring new genres or playing the guitar to unwind and stay creative.
Timeline
Online & Telephone English Teacher
Language Solutions
10.2024 - Current
Summer Camp English Teacher
Colegio Peleteiro
07.2023 - 08.2023
English Language Assistant
CEIP Lamas de Abade
10.2022 - Current
Online English Tutor
Think About Teaching
02.2020 - 06.2022
Cambridge Speaking Examiner
El Centro Británico
04.2016 - Current
Senior English Teacher
Colegio Junior´s
09.2014 - 12.2019
Customer Service Lead
IBM Spain
01.2004 - 08.2014
Bachelor of Arts - Politics
University of the West of England
CELTA Certificate - ESL Teacher Training
British Language Centre
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