BENBRAHIM Hicham

Project Management:

• Identify issues impacting clients, implement solutions and procedural improvements to increase customer satisfaction.
• Assist in the implementation of training programs to enhance team productivity quality.
• Manage and assist in improving procedures to enhance site operational efficiency.
• Assimilate and effectively utilize resources from systems, departments, internal policies, and procedures.
• Develop, analyze, and improve new strategies and procedures, develop, plan, and implement short-term and long-term goals.
• Develop and achieve performance objectives in alignment with the network's vision and goals.

People Management:

• Managing and developing teams of 12 to 15 associates, responsible for overall direction, performance management, coordination, and team evaluation.
• Actively participate in and lead a culture of continuous improvement through Kaizen and lean projects, identifying and eliminating barriers to accuracy, productivity, and quality at the site level.
• Conduct supervision activities in accordance with Amazon policies and procedures; other responsibilities include interviews, training, employee motivation, planning, work assignment and management, employee rewards and discipline, and conflict resolution.
• Communicate associate policies and serve as the primary source of information for the team, conducting follow-ups to ensure compliance and consistency, taking corrective actions when necessary, and documenting issues and actions taken.