Summary
Overview
Work History
Education
Skills
Timeline
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Ben Taylor

Barcelona

Summary

Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Excelling at building and managing client relationship. Innovative program management, strategic planning and team leadership skills. Dedicated to continuous improvement and achieving incredible results.

Overview

16
16
years of professional experience

Work History

Business Development Manager

Tru Travels
04.2023 - 02.2025
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique priorities, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.

Live Customer Service Agent

Webhelp -HP Campaign
02.2022 - 02.2023
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

Business Development Manager

G10
01.2020 - 01.2022
  • Generated new business with marketing initiatives and strategic plans.
  • Represented company and promoted products at conferences and industry events.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.

Business Development Executive

Space and People
03.2015 - 11.2019
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
  • Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
  • Managed a portfolio of accounts, ensuring timely delivery of services while maintaining high levels of customer satisfaction.
  • Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.

Sales Manager

Z Promotions
05.2009 - 02.2015
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Attended industry events and conventions to explain sales opportunities.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.

Education

SVQ Lvl 2 - Administration

Strathclyde University
Glasgow
05-2009

Skills

  • Client relationship building and management
  • Account management
  • Clear verbal and written communication
  • Team leadership
  • Business development and planning
  • Customer service
  • Negotiations
  • Decision-making

Timeline

Business Development Manager

Tru Travels
04.2023 - 02.2025

Live Customer Service Agent

Webhelp -HP Campaign
02.2022 - 02.2023

Business Development Manager

G10
01.2020 - 01.2022

Business Development Executive

Space and People
03.2015 - 11.2019

Sales Manager

Z Promotions
05.2009 - 02.2015

SVQ Lvl 2 - Administration

Strathclyde University

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Ben Taylor