Ben Salfarlie

• Identifying multiple areas within a client's business's marketing strategy where Google's unique program will add value, and qualify companies for the 'Accelerator program'
• Discuss marketing strategies with CMOs, CEOs, Directors, and Heads of Marketing
• Introducing Google's Accelerator Program, a unique program that is offered to a select number of businesses
• Brought in new accounts through successful networking strategies and promotional approaches.
• Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
• It is designed to help companies get up and running with Google Ads and boost their online presence across the Google ecosystem, helping them streamline their marketing sales funnel worldwide
• Prospecting companies using software like Apollo and outreaching clients via phone, email, and LinkedIn
• Asking the correct relevant questions to fully understand their needs
• Understand a company's KPI structure, targets, and goals for the future
• Explain the benefits of using Search, Display, Shopping, and Youtube to enhance a company's online presence
• Liaising between C-suite professionals and Google Dublin to onboard successful companies
• Partaking in Google’s official marketing training course.

• Organizing and leading in-depth discussions and webinars to inform my clients of the home buying process, location, and investment potential
• Attending various property exhibitions, meeting clients, and organizing ‘viewing trips’, designed to help clients find the right property
• My time was divided between liaising between lawyers, vendors, currency exchange companies, and mortgage brokers, to ensure a smooth and successful transaction
• Contacting clients from Europe and America who have enquired about properties marketed by the company
• If the client had a particular interest in Spain I would personally meet them and provide a tour of the area, to sell a property to them
• Conducting a thorough needs analysis assessment to fully understand client wants and needs
• Using various marketing tools to produce sales and generate sales inquiries
• Working with local estate agents and developers to create new listings
• Assist clients in buying real estate in Spain, Portugal, and the United States
• Using YouTube to promote various projects along the Costa Blanca https://www.youtube.com/watch?v=Y0sElpKyK1k
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Increased sales and customer satisfaction through personalized servicing.
• Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.

• Using social media marketing tools to produce sales and sales inquiries
• Collaborating with other local shops to produce orders
• The day-to-day running of a Pet Store including stock/cash handling, marketing, and managing volunteers’ timetables
• Enabling the reproduction and nurturing of diverse reptiles, such as snakes and lizards
• Caring for pets while customers were on holiday
• Organizing and participating in ‘creature comforts’ an interactive 45-60mins party (mainly for children under 7 years old) to meet, touch and ask questions about various animals I would bring along
• To make every interaction a fun and informative one
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Prepared bank deposits and handled business sales, returns and transaction reports.

• Speaking to customers on the phone and face to face, encouraging them to sign-up for a Gym membership
• Analyzing statistics, monitoring the prices of competitors, observing lead generation practices, and focusing on what works whilst generating new ideas
• Predicting market trends to maximize opportunities
• Developing innovative marketing strategies within my sales team
• Visiting local companies and promoting the features and benefits of the center to staff members using incentives such as discounted rates or free health checks
• Creating corporate partnerships to maximize sales
• I have set up accounts corporate accounts for large UK-based corporate companies
• I would work closely with them ‘cross-promoting’ features and benefits
• Manage and train a sales team consisting of 4 full-time and 1 part-time keeping key members of staff updated with current member deals and incentives.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Met with clients, delivering presentations, and educating on product and service features and offerings.

• Working within the Nikki Beach Resort in Marbella
• Ensuring the safety of staff and clients during concerts and private functions.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Conducted regular patrols of key areas to spot and control security concerns.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

• Selling real estate and advising clients how to exchange their timeshare(s) for a property/land abroad using sales techniques
• Flying potential clients to Spain, presenting opportunities to them, and closing deals
• Responsible for the Telemarketing team ensuring daily KPIs were hit this would include several calls, sales, appointments, and prospect generation
• Motivating and training the sales team (10 members in total) to ensure targets were hit.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Evaluated customer needs and feedback to drive product and service improvements.

• Made average of 100-150 outbound and inbound calls per day.
• Overcame objections using friendly, persuasive strategies.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Recorded contact information of customers and potential customers in internal database.
• Called prospective customers in designated market area to qualify leads.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Qualified leads and set up customer appointments for outside sales team.
• Generated leads and established relationships with potential customers through outbound telephone calls.
• Came up with detailed plans to enhance sales management and prioritize long-term business goals.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Boosted sales with development of positive customer relationships.
• Used CRM software to handle current portfolio and prospective leads.
• Increase my knowledge of building developers and construction developments, payment processes, costs, investment opportunities, and facts for different markets around the world.
• Utilize my knowledge of Rental trends for established investment account.
• Explain the overseas property buying process (including the legalities) for markets such as Spain, Bulgaria, Portugal, Morocco, and Turkey.
• Communicate with internal sales teams in other countries to keep up to date with products and any changes within the market.
• Travel and work in the UK at various property exhibitions speaking with potential property buyers and encouraging them to use our services. The aim of the exhibitions was to book potential clients on an 'Inspection trip'. This was a target-driven environment with a strict work ethic.
• I was required to present myself competently and professionally at all times.
• Working 6 days a week with colleagues and clients from different backgrounds and cultures.

Team Supervisor (following promotion) - December 2005 – June 2007
Achieved KPI targets set by the Company in a highly pressurized environment whilst maintaining staff motivation.
Required to help close deals when Telemarketers and sales staff needed assistance.
Running exhibitions, and managing teams of 20-30 exhibition executives.
Appeared as the main face on 'Overseas Property TV' to promote the Company and services.

https://www.youtube.com/watch?v=HeyT3Tku7is

• Outperforming full-time staff
• Highly pressurized environment
• Stock control
• Providing recommendations to customers regarding the TV, DVD player, or CD player that would most effectively meet their requirements.

• Partaking in different training groups (Sales and Product knowledge)
• Accessing Margins of products ensuring maximum profitability In addition to the above I have undertaken contracts at the following Companies:
• Contacting companies on an account database of over 300 companies to promote the company products and encouraging purchasers to use our services when buying office equipment
• Listening to clients' needs and providing them with what they need while maintaining a healthy profit margin for the company
• Constantly pushing myself to reach the targets set.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Answered calls, took messages, and transferred calls to correct individuals.
• Completed daily cold calling and outreach to build sales pipeline.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Asked relevant questions to assist customers with selecting needed or requested products and services.
• Utilized sales techniques to build customer interest and close sales.

• IT / PC / Laptop reseller.
• Rotated merchandise and displays to feature new products and promotions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reported issues to higher management with great detail.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

• Trained and managed associates in customer service and sales techniques.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Completed routine store inventories.
• Optimized store displays and appearance via strategic merchandising.
• Assisted Manager in interview process of prospective employees and provided feedback.
• Answered questions about store policies and addressed customer concerns.
• Assisted store manager in meeting standards for customer service and quality.
• Tracked daily cash handling, reconciled sales and prepared bank deposits.
• Supported senior management in implementing and upholding store policies and procedures.
• Generated promotional plans designed to boost store traffic and revenue.