Ben Barrett
Madrid
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Client Services Executive
Chubb
2023.08 - Current
- Manages a diverse portfolio of clients, effectively prioritizing tasks to meet deadlines and exceed expectations.
- Develops and maintains existing client relationship.
- Reconciles processed invoices against purchase orders, identifying discrepancies and resolving issues promptly.
- Has a deep knowledge of multinational insurance programs.
Learning Consultant
goFluent
2022.12 - 2023.08
- Conducted bi-weekly check-ins with students to monitor their progress and provided motivation to help them achieve their learning goals.
- Provided ongoing support to students throughout their learning journey via phone and email, ensuring that they had the resources and guidance needed to succeed.
- Delivered engaging and informative webinars in multiple languages to demonstrate the full functionality of the platform, helping students to optimize their learning experience.
Assistant Manager
Number 16 English Academy
2022.03 - 2022.12
- Managed a team of teachers and aid in their professional development through weekly training sessions.
- Head of Exam department, responsible for aiding students in their exam preparation for Cambridge Exams, IELTS, APTIS & TOEFL.
- Assess the level of potential new students and welcome them into the academy.
- Provided support and guidance to students and teachers as needed.
English Teacher
Number 16 English Academy
2021.02 - 2022.03
- Prepared and implemented lesson plans covering required course topics.
- Administered assessments and standardized tests to evaluate student progress.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
Event Coordinator
Aligned Events
2019.09 - 2022.08
- Coordinated schedules and timelines for events and liaised with clients to understand event scopes of work.
- Established budgets and determined timelines for venue selection, guest list finalization, and rehearsal ceremonies and receptions.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
Hotel Receptionist
Infinity Hotel München
2018.01 - 2019.08
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Completed late check-ins and directed guests to rooms and facilities.
Education
A-Levels - Modern Foreign Languages
Hereford Sixth Form College
Skills
- Project Management
- CRM Tracking
- Guest Relations
- Multinational Programs
- Attention to detail
- Cross-functional coordination
LANGUAGES
English - Native Tongue
Spanish - Professional Proficiency
German - Professional Proficiency
French - Advanced
Timeline
Client Services Executive
Chubb
2023.08 - Current
Learning Consultant
goFluent
2022.12 - 2023.08
Assistant Manager
Number 16 English Academy
2022.03 - 2022.12
English Teacher
Number 16 English Academy
2021.02 - 2022.03
Event Coordinator
Aligned Events
2019.09 - 2022.08
Hotel Receptionist
Infinity Hotel München
2018.01 - 2019.08
A-Levels - Modern Foreign Languages
Hereford Sixth Form College