Beatriz Soriano Arjona
Madrid
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
25
25
years of professional experience
Work History
Recepcionist-Administrative Support
ESINDUS,S.A.
11.2008 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
Personal Assistant
CERVECEROS DE ESPAÑA
11.2007 - 10.2008
- Used discretion when handling confidential information.
- Served as point of contact between clients and managerial staff.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Preserved patient safety by following safety protocols.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Facilitated transportation to and from appointments.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
Backoffice Technician
AQUANIMA
04.2004 - 01.2007
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Receptionist
QUAVITAE
11.1999 - 02.2001
- Corresponded with clients through email, telephone, or postal mail.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Phone Coordinator
URGENCIAS ESPECIALES SANITARIAS
01.1998 - 10.1999
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
Education
No Degree -
ST CHARLES
Madrid01.1994
High School Diploma -
COLEGIO HISPANO ALEMÁN
Madrid06.1991
Skills
- Clerical Support
- Operations Support
- Reception Support
- Support
Languages
English
Upper intermediate (B2)
Timeline
Recepcionist-Administrative Support
ESINDUS,S.A.
11.2008 - Current
Personal Assistant
CERVECEROS DE ESPAÑA
11.2007 - 10.2008
Backoffice Technician
AQUANIMA
04.2004 - 01.2007
Receptionist
QUAVITAE
11.1999 - 02.2001
Phone Coordinator
URGENCIAS ESPECIALES SANITARIAS
01.1998 - 10.1999
No Degree -
ST CHARLES
High School Diploma -
COLEGIO HISPANO ALEMÁN
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