Head of Engagement offering 3-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Hi, I’m
Beatriz Moreno Cuadrado
Head Of Engagement
Sevilla
Summary
Overview
3
years of professional experience
5
years of post-secondary education
4
Languages
Work History
Pagoda Projects
Headof Engagement
10.2022 - Current
Job overview
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Led initiatives to develop a diverse range of skills courses, aligning with the company's academic strategy and objectives
- Researched and implemented cutting-edge technologies and solutions to optimize team efficiency and scalability
- Directed and oversaw the successful delivery of online programs, ensuring high-quality execution and adherence to program objectives
Pagoda ProjectsMadrid
Program Coordinator
02.2022 - 10.2022
Job overview
- Launched the company's inaugural in-person internship program in Spain, establishing partnerships with host companies and various suppliers
- Organized and managed program development from conception through successful execution.
- Mapped out the complete student experience, organizing customized activities for different university student groups
- Achieved a remarkable 100% recommendation rate
Pagoda Projects
Marketing & Business Development Coordinator
09.2020 - 03.2022
Job overview
- Identified appropriate marketing channels and target customers for campaigns.
- Wrote engaging and successful marketing, advertising, and website copy.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Education
IEBSchoolSpain
Postgraduate Degree from Digital Product Management
05.2023 - Current
University Overview
Universidad De AlicanteRemote
Master of Science from Institutional Translation
09.2019 - 09.2020
University Overview
Universidad De GranadaGranada, Spain
Bachelor of Science from Translation And Interpreting
09.2015 - 06.2019
University Overview
Skills
Strategic planning
undefinedTimeline
IEBSchool
Postgraduate Degree from Digital Product Management
05.2023 - Current
Headof Engagement
Pagoda Projects
10.2022 - Current
Program Coordinator
Pagoda Projects
02.2022 - 10.2022
Marketing & Business Development Coordinator
Pagoda Projects
09.2020 - 03.2022
Universidad De Alicante
Master of Science from Institutional Translation
09.2019 - 09.2020
Universidad De Granada
Bachelor of Science from Translation And Interpreting
09.2015 - 06.2019
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