Beatriz García Estaún
Summary
With a diverse career in the Customer Service sector, I have gained valuable experience across various roles, starting from my time in a Supermarket and progressing through catering. I have also been involved in the OGI BERRI project. Throughout my journey, I have successfully expanded and implemented new POS systems while managing the company's own system. Recently, I have taken on the opportunity to learn and develop my skills in HR, filling a knowledge gap. My friendly and empathetic personality, combined with my responsible and conscientious nature, greatly contribute to my ability to effectively manage staff, handle customer interactions, collaborate with freelancers, and work with suppliers. Above all, my passion lies in the world of coffee, patisserie, and bakery. I am driven by the desire to continuously learn and grow each day.
Overview
2025
2025
years of professional experience
Work History
Area Manager
Monbake
07.2023 - Current
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
HR Consultant
Adecco Staffing
- Streamlined HR processes for increased efficiency by automating manual tasks and reducing paperwork.
- Managed conflict resolution by mediating disputes between employees, fostering a positive work environment.
- Oversaw payroll administration duties ensuring accurate payment processing while adhering to relevant tax regulations.
- Collaborated with legal counsel to ensure compliance with federal, state, and local labor laws, minimizing risk exposure for the organization.
- Reduced time-to-hire with efficient recruitment strategies, including targeted job postings and thorough candidate screening.
- Enhanced employee retention by implementing effective onboarding and training programs.
Customer Care & Administrative
ARMISEN CARE SOLUTIONS S.L
- Submission of budgets, orders and invoices
- Management of Odoo CRM
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
Customer Care & Administrative
ALDAPA LOTTERY ADMINISTRATION S.L
03.2019 - 03.2021
- Stock Management, administrative management (orders, invoices, payments...)
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Provided outstanding support during peak periods, ensuring all customers received prompt attention.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Implemented innovative strategies for managing high-stress situations effectively.
- Reduced customer complaints by providing timely solutions to issues.
Area Manager/ Brand Supervisor
OGIBERRI (REPASNA S.L)
09.2009 - 01.2019
- Coffee Shop Management (Staff, suppliers, customers, orders, invoices, payments.....)
- Arrangement of new Coffee Shop as long as the selection of them
- Developing of an App for Managers to be more eficiente
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Recruited and trained staff.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Transformed underperforming teams into productive, profitable teams.
Education
CAMBRIDGE ADVANCE CERTIFICATE - English Language
Georgetown Academy
Pamplona06-2023
COACHING AND DIRECTIVE SKILLS TRAINING -
IMF Business School
08.2022
MARKETING AND COMERCIAL MANAGEMENT ADVANCED VOCACIONAL TRAINING - Sales And Marketing
Maria Ana Sanz Polytechnic Institute
Pamplona01.2005
Skills
- Stress Management
- Communication skills
- Staff management
- Team leadership
- Customer relationship management
- Attention to detail
- Recruitment and hiring
LANGUAGES
Spanish: Native
English: Advanced
Timeline
Area Manager
Monbake
07.2023 - Current
Customer Care & Administrative
ALDAPA LOTTERY ADMINISTRATION S.L
03.2019 - 03.2021
Area Manager/ Brand Supervisor
OGIBERRI (REPASNA S.L)
09.2009 - 01.2019
HR Consultant
Adecco Staffing
Customer Care & Administrative
ARMISEN CARE SOLUTIONS S.L
CAMBRIDGE ADVANCE CERTIFICATE - English Language
Georgetown Academy
COACHING AND DIRECTIVE SKILLS TRAINING -
IMF Business School
MARKETING AND COMERCIAL MANAGEMENT ADVANCED VOCACIONAL TRAINING - Sales And Marketing
Maria Ana Sanz Polytechnic Institute
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