Bassima Neyazi

• Management of CRM systems for efficient customer management.
• Proactive engagement with customers to understand their needs and
  Resolve doubts.
• Coordination with the marketing team to develop strategic plans.
• Information to customers about the company's available programs.
• Acquisition of new customers, negotiation of agreements and closing of sales

Sales Department and the development of international B2B sales.

• Proactive engagement with customers to understand their needs and Resolve doubts.
• Negotiation with new and existing clients on the terms of the commercial relationship.
• Participation in trade fairs and events in the sector to represent the company
• Developed new business opportunities in the Middle East by identifying and targeting high-potential prospects.

• Coordination of the employees training of all departments, identification of the training needs of the employees and coordination with the HR department its execution and monitoring of
  results.
• Management of contracts with suppliers. Invoice review and tracking the Annual budget.
• Development, implementation and management of the evaluation system by objectives PMP (Performance Management Process).
• Development, implementation and coordination of the employees Career Development Plan Based on the competency map.
• Participating in creating the Competency framework, and assisting the managers in planning the training plan of their employees based on the competency gap identified.
• Coordination of SAP system implementation in the training and career development department. Administration of the system once implemented.
• Management of the in-house and external training of the employees as well as the implementation of e-learning platforms.

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics in different levels ( beginner - intermediate and advanced)
• Assessed student progress and provided feedback to improve performance and establish academic success.
• Improved classroom management by implementing consistent routines and clear expectations for behavior.