Barnmike moyo
Bulawayo
Summary
Dynamic firemanwith extensive experience at Bulawayo City Council, excelling in emergency response and fire suppression. Proven ability to train teams effectively and maintain equipment readiness. Skilled in fire prevention inspections and community education, demonstrating strong communication and leadership abilities to enhance safety and preparedness.Diligent professional with experience in emergency support and medical response coupled with fire suppression techniques. Team focused with strong communication skills to rapidly and effectively respond to emergencies. Stellar work ethic, integrity and reliability.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Fireman
Norwegian Cruise Line
Miami
06.2024 - Current
- Conducted regular fire drills to ensure crew readiness and passenger safety.
- Inspected firefighting equipment for functionality and compliance with safety standards.
- Assisted in developing emergency response plans for shipboard incidents.
- Conducted training for all crew
- Firefighting Familiarization
- Laundry Personal Monthly Training
- Mobile Team Training
- Bravo Team Training
- Air Supply Training
- Basic Safety Training
- Galley Personal weekly Training
Volunteer Fire And First Aid Training
Volunteer
Bulawayo
04.2023 - 05.2024
- Conducted Training to school children on First Aid and Fire prevention procedures
- Conducted training to community on first aid and Fire prevention procedures
- Completed day-to-day duties accurately and efficiently.
Call Center Representative
Bulawayo City council
Bulawayo
01.2021 - 04.2023
- Assisted residents with inquiries and requests efficiently.
- Managed incoming calls and directed them to appropriate departments.
- Provided accurate information on city services and programs to callers.
- Received Emergency calls Fire and Ambulance
- Dispatched Ambulances
- Dispatched Fire Engines
- Dealt with Service and Complaints
- Trained new employees on call handling procedures and systems.
- Documented resident interactions in the customer service database.
- Resolved issues by coordinating with various city departments.
- Maintained knowledge of city policies and updates for accurate communication.
- Contributed to team meetings by sharing insights on improving service delivery.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Offered resolutions to de-escalate calls and solve customer issues.
Firefighter
Bulawayo City council
Bulawayo
06.2008 - 04.2023
- Responded to emergency calls and assessed situations for appropriate action.
- Operated firefighting equipment and tools during fire suppression efforts.
- Conducted fire prevention inspections in residential and commercial buildings.
- Collaborated with team members to develop effective firefighting strategies.
- Educated the community on fire safety practices through outreach programs.
- Maintained firefighting apparatus and ensured readiness for emergencies.
- Participated in training drills to enhance skills and teamwork efficiency.
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Cleaned, serviced, and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Maintained firefighting equipment, including hoses and ladders, on a daily basis.
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
- Performed search and rescue operations in hazardous environments.
- Conducted Trainings
- Hose Binding
- Recharging of BA Breathing Apparatus
- Watch Room Procedure
- Communication skills
- Community Fire Prevention
Education
Diploma Firefighting Certificate - Diploma in Fire Fighting
Bulawayo Fire Brigade
07.2008 - 07.2010
Khumbula High School
Bulawayo , Zimbabwe Skills
- Fire suppression
- Emergency response
- Equipment maintenance
- Fire prevention inspection
- Road Traffic Accident procedure
- Watch Room Procedure
- Call centre representative
- Fire team training
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Fireman
Norwegian Cruise Line
06.2024 - Current
Volunteer Fire And First Aid Training
Volunteer
04.2023 - 05.2024
Call Center Representative
Bulawayo City council
01.2021 - 04.2023
Diploma Firefighting Certificate - Diploma in Fire Fighting
Bulawayo Fire Brigade
07.2008 - 07.2010
Firefighter
Bulawayo City council
06.2008 - 04.2023
Khumbula High School