Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BARBARA STANELLI

BARBARA STANELLI

Nice

Summary

8 years of experience in client management, consultative services and sales in the digital ecosystem have allowed me to develop a great set of skills to ensure that clients have a first-class experience and reach growth and success. Today, I'm looking forward to putting these skills at the service of a tech startup's talented team to use technology as a world change catalyst.

Overview

8
8
years of professional experience

Work History

Urbantz

ENT Customer Success Manager
05.2023 - Current


• Leading all the adoption and growth strategy of our Top Accounts (6 figures contracts)
• Testing and Implementing (both on our UI and through our API) the new technical solutions that our clients are adopting to be able to deploy new use cases
• Coordinating Technical Support, Product and Engineering teams to troubleshoot any unexpected behavior of our software as well as any new implementation deployment
• Acting as the customer ambassador inside Urbantz to influence our product roadmap based on our client's and market needs.

OWO Coach

Co-founder & Business Dr
10.2022 - 04.2023

I created a marketplace of wellness professionals with more than 100 registered coaches. My main responsibilities:


  • Directing the vision and strategy for our technology product and market positioning and leading weekly product management sessions
  • Implement the B2B marketing strategy: messaging, tools, processes and creative media
  • Conducting customer research sessions and prototyping MVP solutions to be tested
  • Management of all the contracts with our suppliers and our monthly accounting and projecting and monitoring our financials

Amplitude

Territory Manager
01.2020 - 12.2022

Responsible for all the strategy and commercial activity for Southern Europe at Amplitude: territory planning, marketing events, partnership strategy, coaching a brand-new team of 7 people and signing new strategic clients, renewals and upsells. Preparing and scaling our Mediterranean region's business through the IPO in September’21. Key wins:

  • 150% of my quota in2021
  • Creating success and upsell plans for our Top Tier clients (6 and 7 figures contracts) through consultative approach
  • Account Director signing the largest land deal in Amplitude's history in EMEA ($800,000 ARR)
  • Development of our presence in the Spanish market: up to +30 new customers (starting from scratch)
  • Bringing the very first logos of the Italian, Turkish and Portuguese markets

Socialbakers

COM Account Executive
01.2019 - 12.2019
  • In charge of closing new logos and renewing/upselling contracts in the French, Spanish, Italian and Portuguese Mid markets
  • Consistent achievement of my new business goals ($500K ARR)
  • Prospect research and qualification, demos of our SAAS solution, preparation of economic proposals, follow-up and closing the deals

Socialbakers

Global Account Team Lead
01.2018 - 12.2018

I was at the head of a 9-people consulting team (CSM, AM and PS) in our international offices. This was as a digital consulting services team dedicated to our largest international account (Grupo Bimbo).

  • Renewal and expansion of the account for 110% of its value (multi- million-dollar contract)
  • Management of ongoing projects with different countries and departments in order to design the Social Media Strategy Plan of the different brands
  • Main person of contact and trusted advisor for the Chief Digital Officer at our client’s Global HQ

ADman Media

Account Executive, Mexican Market
01.2017 - 12.2017

Daily sales and follow-up of our programmatic video and display campaign with media planners and Heads of Digital Media of the main Media Agency groups: Havas, Starcom, IPG, Carat, amongst others.


Average of 135% achievement of my goals. More than 1 Million USD brought to the company in my 1st yr.

ADman Media

CSM Spain And Latam
07.2015 - 12.2016
  • Opening the LATAM HUB in Mexico: recruiting and training 2 new Account Managers and coaching 2 ad-Traffickers
  • Single point of contact for our clients to manage their advertising campaigns and quickly optimize their performance
  • Ensuring the fast and successful delivery of our digital solutions according to the client's objectives
  • Collaborate with sales teams to build and maintain strong and lasting customer relationships

Education

Applied Finances Post-graduate Degree -

Tecnológico De Monterrey
CDMX, Mexico
09.2017

Bachelor in Advertising And Public Relations

Universitat Pompeu Fabra
Barcelona, Spain
06.2014

Skills

  • GTM / UX Design / Code modern tech stack advanced skills: Amplitude, Mixpanel, Hubspot, Salesforce, Zendesk, Jira, Outreach, Lead IQ, Planhat, Figma, Invision, Notion, Postman, VS Code
  • Multicultural and multilingual approach to business
  • Positive leadership, forward thinking attitude

Languages

English
Advanced (C1)
French
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)

Timeline

Urbantz

ENT Customer Success Manager
05.2023 - Current

OWO Coach

Co-founder & Business Dr
10.2022 - 04.2023

Amplitude

Territory Manager
01.2020 - 12.2022

Socialbakers

COM Account Executive
01.2019 - 12.2019

Socialbakers

Global Account Team Lead
01.2018 - 12.2018

ADman Media

Account Executive, Mexican Market
01.2017 - 12.2017

ADman Media

CSM Spain And Latam
07.2015 - 12.2016

Applied Finances Post-graduate Degree -

Tecnológico De Monterrey

Bachelor in Advertising And Public Relations

Universitat Pompeu Fabra
BARBARA STANELLI