Barbara Murphy
Dublin,L
Summary
Knowledgeable Mental Health professional with solid background in crisis counseling and proven ability to provide empathetic support in challenging situations. Successfully navigated complex emotional scenarios, offering guidance and resources to individuals in need. Demonstrated strong active listening and crisis intervention skills, consistently maintaining calm and supportive demeanor.
Overview
30
30
years of professional experience
Work History
Crisis Counselor Volunteer
Volunteer Work
03.2024 - Current
- Completed comprehensive training programs to develop expertise in evidence-based crisis intervention techniques.
- Enhanced client well-being by providing empathetic and supportive counseling during crisis situations.
- Fostered connections with local resources, linking clients to appropriate support networks for ongoing care.
- Provided timely interventions for clients experiencing suicidal thoughts or self-harm behaviors, coordinating with emergency services when necessary.
- Assisted individuals in managing stress and navigating through emotional challenges, promoting mental health awareness.
- Supported individuals dealing with mental health and emotional issues.
- Developed tailored action plans to address the unique needs of each client experiencing a crisis event.
- Maintained confidentiality and adhered to ethical guidelines while working with sensitive information about clients'' personal lives.
Property Management Assistant
Austria Property Management
02.2018 - Current
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Maintained compliance with local regulations through thorough knowledge of housing codes and regular inspections of premises.
Certified Life Coach
Self Employed Services
01.2016 - Current
- Created and maintained a supportive online presence through the establishment of a life coaching blog, social media accounts, and an informative website.
- Improved client self-awareness by conducting in-depth assessments and facilitating insightful coaching sessions.
- Increased client satisfaction rates by maintaining open lines of communication, regularly soliciting feedback, and adapting coaching approaches as needed.
- Fostered strong client relationships through empathetic listening skills, non-judgmental support, and genuine interest in client success.
- Supported individuals dealing with mental health and emotional issues.
- Provided education on mental health topics and resources to clients.
Sales Assistant
Smocks Boutique
01.2017 - 03.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
Customer Service Team Leader
UPS
09.1995 - 06.1999
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Collaborated with management to develop strategies aimed at improving overall team performance.
- Evaluated customer service staff performance and provided constructive feedback.
- Led training sessions for new customer service protocols, resulting in improved customer satisfaction scores.
Education
QQI 6, Mental Health Awareness - Mental Health
The Open College
Dublin, Ireland11-2024
QQI 5, Palliative Care Support - Palliative Care Support
CMIT
Dublin, Ireland03-2024
Life And Executive Coaching Diploma - Life And Executive Coaching
Kingstown College
Dublin, Ireland11-2015
Hotel Management And Tourism Diploma - Hotel Management
ITM College of Tourism And Hotel Management
Krems, Austria05-1994
High School Diploma -
Stoughton Highschool
Stoughton, Wisconsin, USA06-1990
Skills
- Mental health awareness
- Emotional support
- De-escalation techniques
- Suicide prevention
- Self-care practices
- Empathy display
- Substance abuse
- Problem-solving
- Time management
- Problem-solving abilities
Additional Information
I am a highly motivated and reliable professional with excellent organizational skills and a strong ability to work collaboratively as part of a team. I am a quick learner who adapts well to diverse situations. My experience in working with and volunteering for individuals in crisis has been both a professional focus and a personal passion, driving my commitment to making a meaningful impact.
Languages
English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
Crisis Counselor Volunteer
Volunteer Work
03.2024 - Current
Property Management Assistant
Austria Property Management
02.2018 - Current
Sales Assistant
Smocks Boutique
01.2017 - 03.2020
Certified Life Coach
Self Employed Services
01.2016 - Current
Customer Service Team Leader
UPS
09.1995 - 06.1999
QQI 6, Mental Health Awareness - Mental Health
The Open College
QQI 5, Palliative Care Support - Palliative Care Support
CMIT
Life And Executive Coaching Diploma - Life And Executive Coaching
Kingstown College
Hotel Management And Tourism Diploma - Hotel Management
ITM College of Tourism And Hotel Management
High School Diploma -
Stoughton Highschool
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