BARBARA MARINI
Summary
I am an experienced customer service professional with a strong background in client relations, order management, and problem-solving. Throughout my career, I have worked in various industries, including e-commerce, hospitality, and sales, developing excellent communication skills, empathy, and adaptability.
I have extensive experience handling B2C and B2B customer interactions, managing inquiries, refunds, and order tracking through platforms like Salesforce, Zendesk, and Backoffice.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant
Dogfy Diet
10.2023 - 11.2024
- Efficiently and empathetically handle customer calls and emails requesting information about their orders.
- Manage refunds and track orders using platforms such as Salesforce, Zendesk, and Backoffice.
B2B Customer Service Assistant
Equivalenza
10.2022 - 02.2023
- Effectively handle customer inquiries via email while maintaining a positive approach.
- Manage supplier inquiries professionally via email.
Booking Agent
Impress
04.2022 - 08.2022
- Handle patient calls professionally, providing information about invisible orthodontic treatments.
- Show empathy towards patients, understand their needs, and schedule initial consultation appointments.
Customer Service Assistant
Showroom Privè
03.2021 - 11.2021
- Efficiently manage customer inquiries through the 24/7 phone support line and email, ensuring positive outcomes.
Customer Service Assistant
Privalia
10.2020 - 02.2021
- Update customers on order statuses using "Babel" to track shipments and determine delivery times.
- Resolve customer issues effectively using strong interpersonal skills and conflict resolution techniques.
Sales Assistant
Bodas.net
07.2019 - 02.2020
- Utilized product knowledge, sales ability, and customer relationship skills to significantly increase revenue.
- Built loyal and profitable customer relationships by asking open-ended questions to assess and fulfill individual needs.
Education
Higher Degree in Social Integration
IMPLIKA
Barcelona, Spain02-2024
Higher Certificate in Tourism -
Front & Back Office Course, Sida Group
Pescara, Italy05.2018
Fashion Technician Diploma -
ISTVAS
Ancona, Italy06.2015
Skills
- Flexible
- Empathetic
- Enthusiastic
- Hardworking
- Active listening
- Creative problem-solving
- Advanced use of social media
Languages
Italiano
Español
Inglés
Timeline
Customer Service Assistant
Dogfy Diet
10.2023 - 11.2024
B2B Customer Service Assistant
Equivalenza
10.2022 - 02.2023
Booking Agent
Impress
04.2022 - 08.2022
Customer Service Assistant
Showroom Privè
03.2021 - 11.2021
Customer Service Assistant
Privalia
10.2020 - 02.2021
Sales Assistant
Bodas.net
07.2019 - 02.2020
Higher Degree in Social Integration
IMPLIKA
Higher Certificate in Tourism -
Front & Back Office Course, Sida Group
Fashion Technician Diploma -
ISTVAS
Similar Profiles
Giulia BissaccoGiulia Bissacco
Sales Development Representative at Dogfy DietSales Development Representative at Dogfy Diet
Isabella FRanzinIsabella FRanzin
Senior Sales Specialist at Dogfy DietSenior Sales Specialist at Dogfy Diet
Alessandro Del GrecoAlessandro Del Greco
Sales Assistant at Dogfy DietSales Assistant at Dogfy Diet
JESSICA CONTRERASJESSICA CONTRERAS
Customer Service Assistant at H-E-B GroceryCustomer Service Assistant at H-E-B Grocery
Adelaide NanniAdelaide Nanni
Customer Service Assistant at Libreria NanniCustomer Service Assistant at Libreria Nanni