Babalwa Jiya
Supply Chain Customer Service Officer
Durban
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Supply Chain Customer Service Officer
BASF Agricultural Specialities
Durban
2 2020 - Current
- Customer registration and material extension on Master Data Governance (MDG)
- Inbound and Outbound logistics management
- Demand planning
- Handling customer enquiries & Customer Order Management
- Manage medium term projects relating to Logistics and Supply Chain within Southern Africa
- Product Recall facilitation
- Manage KPIs
- Proactive Credit Management (including working in SAP, and creating new client accounts)
- Monitoring overdue accounts, resolving account queries and payment allocations
- Preparing of reporting to BU (weekly and monthly status reports and updates)
- Facilitate applications for Certificates of Origin, Phytosanitary certificate, and other relevant documents
- Facilitating of border customs clearing of stock
- Tracking of deliveries until point of delivery
- Bill Of Material (BOM) creation
- Link material codes
- Non Conformance Management
- Inventory Management
- Capture Production Process Orders
- Monitor invoice cockpit
- Raise Purchase requisitions
- Management of return orders.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Cross-trained and provided backup support for organizational leadership.
- Oversee warehouse activities
- Inventory management
- Processed customer service orders promptly to increase customer satisfaction.
- Stock taking
Buyer
Geo Plastic Sales
Durban
2017.10 - 2019.12
- Supplier selection
- Price negotiation
- Place purchase orders
- Arrange for imports payments
- Develop efficient and accurate system for monitoring all open purchase orders
- Deliver weekly purchase order report to management
- Work with inventory management team to ensure that all deliveries satisfy assigned purchase orders and report any backorders
- Assist Supply Chain Manager with maintaining inventory levels.
Imports Controller
Samsung SDS
Durban
2015.06 - 2017.09
- Capture purchase orders
- Monitor containers from Point of loading, transshipment port arrival, port arrival, to factory
- Tracking shipments and updating status reports accordingly
- Manage KPIs
- Manage container demurrage and detention daily
- Plan container delivery with transporters and warehouse and following up
- Controlling all import documentation
- Check Duty & Shipping line charges sent by clearing agent for costing purposes
- Capture Electronic application of clearing fees for payment
- Maintain and update Tariff database
- Systems administration (Transport Management System)
- Conduct stock counts
- Failed Delivery Management
- Analysis & monitoring of 3PL performance
- Assisting with Returns SIT
- Attend to inquiries from customers
- Providing support for internal & external customers
- Ensure that records are stored.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
- Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between departments.
Supply Chain Graduate
Boxer superstores Distribution Centre
Durban
2012.08 - 2015.06
- Coordinates national loads and arrange transportation
- Capture orders
- Established tracking worksheet to manage orders
- Managed over 20 customer calls per day
- Capture transporter recons
- Oversee dispatch and receiving duties
- Order stock for Boxer build stores
- Capture goods receipt vouchers (GRV)
- Raise claims against suppliers when required records of all orders from stores
- Administer stock counts
- Ad hoc duties.
- Excellent communication skills, both verbal and written
- Delivered services to customer locations within specific timeframes
- Proven ability to learn quickly and adapt to new situations
- Learned and adapted quickly to new technology and software applications
- Passionate about learning and committed to continual improvement
- Applied effective time management techniques to meet tight deadlines
- Worked effectively in fast-paced environments
Education
Post Graduate Diploma - Marketing and Supply Chain Management
University of KwaZulu Natal
Durban, South Africa 2021.02 - 2022.05
Bachelor of Commerce - Supply Chain Management & Economics
University of KwaZulu Natal
Durban, South Africa 2006.02 - 2012.05
National Certificate (Grade 12 / Matric) -
Kusile Comprehensive School
East London, South Africa 2003.01 - 2005.05
Skills
Imports and Export management
undefinedCertification
Toastmasters International
Accomplishments
- Best achiever of class 2005
- Certificate Awarded for Service Rendered as in ABASA
Personal Information
- Place of Birth: Willowvale, Eastern Cape
- Date of Birth: 02/12/89
- Gender: Female
- Nationality: South African
- Marital Status: Single
References
- Mr. Dhiren Sahadeo, Samsung SDS, 031 003 2436 / 082 456 9511
- Mr. Tino Valeyathum, Boxer Superstores, 031 275 7205 / 061 762 7263
- Lusanda Majozi, BASF Agricultural Specialities, 0317692003, lusanda.majozi@basf.com
Extracurricular Activities
01/2008, 03/2009, Deputy secretary, Advancement of Black Accounts in Southern Africa, Durban 03/2020, Present, Fun.Com Member, BASF, Responsible for organizing social events at my work place 01/2022, Present, Recycling champion, BASF, Durban
Driving License
Code C1
Timeline
Post Graduate Diploma - Marketing and Supply Chain Management
University of KwaZulu Natal
2021.02 - 2022.05
Buyer
Geo Plastic Sales
2017.10 - 2019.12
Imports Controller
Samsung SDS
2015.06 - 2017.09
Supply Chain Graduate
Boxer superstores Distribution Centre
2012.08 - 2015.06
Bachelor of Commerce - Supply Chain Management & Economics
University of KwaZulu Natal
2006.02 - 2012.05
National Certificate (Grade 12 / Matric) -
Kusile Comprehensive School
2003.01 - 2005.05
Supply Chain Customer Service Officer
BASF Agricultural Specialities
2 2020 - Current
Toastmasters International
Team Leader Development Program
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