TRAVEL
AZEDDYNE MERROUN
ELCHE
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Restaurant Waiter
RESTAURANTE VARADERO
SANTA POLA
06.2023 - Current
- Cultivated warm relationships with regular customers.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Call Center Agent
AMAZON
KHARKIV
10.2019 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Maintained user account data by initiating account access and establishing in database.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Education
Bachelor of Science - BACHELOR OF SCIENCE PHYSICS
Grupo Escolar Maataoui
MOROCCO 09.2018 - 06.2023
Rousian Language Diploma - Language
Kharkivs Natsional Universytet
KHARKIV 10.2019 - 05.2020
GRADO SUPERIOR - GESTION ALOJAMIENTOS TURISTICOS
IES TIRANT LO BLANC
ELCHE 09.2023 - Current
Skills
Guest relations management
Upselling techniques
Item promotion
Daily specials memorization
Guest relations
Cash handling
Hospitality service expertise
Sales expertise
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Resolved product issue through consumer testing.
Additional Information
Im a motivated person ready to work and serve clients with the best service and be a good employ to the company and help to get more benefit also i m a team person a leader at the same time good with relation with the clients and also with the others departments in the company good with technology.
Interests
GYM
SPORTS
DESCOVER CULTURES
Timeline
GRADO SUPERIOR - GESTION ALOJAMIENTOS TURISTICOS
IES TIRANT LO BLANC
09.2023 - Current
Restaurant Waiter
RESTAURANTE VARADERO
06.2023 - Current
Call Center Agent
AMAZON
10.2019 - 01.2020
Rousian Language Diploma - Language
Kharkivs Natsional Universytet
10.2019 - 05.2020
Bachelor of Science - BACHELOR OF SCIENCE PHYSICS
Grupo Escolar Maataoui
09.2018 - 06.2023