Ayoub Ouriach
Badalona
Summary
I am a young man who always seeks to improve, whether in personal aspects or professional ones. I like to contribute whenever it is needed and I am open to learning new things when necessary. I like to travel, do sports, especially beach volleyball, camping, and meeting new people. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator.
Overview
7
7
years of professional experience
Work History
Operator
Tot-net industrial laundry
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Provided on-the-job training to newly hired workers and team members.
- Set up machines to start production cycles and controlled machine settings.
Sales assistant
familiar make-up store
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Internship
Tetouan's chamber of Commerce and Industry
01.2018
Internship
ELE teacher (español as a foreign language)
01.2016
Sales assistant
Autoparts store
01.2013
Waiter
La Ola Restaurant
01.2012
Sales Assistant
Futbol Emotion
01.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
Costumer Service, Call Center
Atento
01.2017 - 05.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Master of Science - Language Interpretation And Translation
ESRFT
Tánger 07.2018
Skills
- Team work
- Working under pressure
- Communication
- Public Attention
- Punctuality
- Tool Operation
- Safety Compliance
- Quality Assurance
- Teamwork and Collaboration
- Effective Communication
- Hand-Eye Coordination
- Attention to Detail
Studies
- Diploma of General University Studies (DEUG), hispanic studies, 01/01/2014, 12/31/2014, Abdelmalek Essaadi University, Tetuán
- Foundational Bachelor's Degree, hispanic studies, 01/01/2015, 12/31/2015, Abdelmalek Essaadi University, Tetuán
- Professional Bachelor Degree, Formation of Pedagogical Squares, 01/01/2016, 12/31/2016, Abdelmalek Essaadi University, Tetuán
- Translation Diploma equivalent to Master, 01/01/2018, 12/31/2018, King Fahd Higher School of Translation (ESRFT), Tánger
Languages
Arabic
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Advanced (C1)
Catalan
Intermediate (B1)
Timeline
Sales Assistant
Futbol Emotion
01.2023 - Current
Internship
Tetouan's chamber of Commerce and Industry
01.2018
Costumer Service, Call Center
Atento
01.2017 - 05.2018
Internship
ELE teacher (español as a foreign language)
01.2016
Sales assistant
Autoparts store
01.2013
Waiter
La Ola Restaurant
01.2012
Operator
Tot-net industrial laundry
Sales assistant
familiar make-up store
Master of Science - Language Interpretation And Translation
ESRFT
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