Aylen Sofía Benitez
Resumen profesional
Solution-oriented professional with extensive international experience working in multicultural teams. Proactive, committed to quality, and equipped with strong computer skills and quick learning ability. Strong communicator with a proactive and detail-oriented approach. Proven ability to lead teams effectively, manage office operations, and implement administrative systems that improve efficiency. Skilled at building a positive team environment and enhancing performance through clear communication and well-structured workflows.
Datos destacados
5
5
years of professional experience
Experiencia
Employee Relations Manager
Global Wind Service
Madrid, Spain
07.2024 - Actual
- Build strong relationships with technicians of various nationalities through regular communications (emails, phone calls, meetings, and site visits)
- Maintain and update employee competencies in the system to reflect current skills and experiences.
- Create technician CVs from scratch to support rapid sales and planning responses.
- Gather performance feedback from Site Managers and leaders during my visits to wind farms across various locations in Europe, where I engage directly with technicians to drive continuous improvement.
- Monitor technicians' utilization, supporting resource allocation and training development.
- Communicate project assignments clearly to ensure alignment.
- Approve annual leave requests, manage disciplinary actions, handle resignations, and approve internal expenses.
HR Administrative Assistant EMEA & LAC
GDS Link Modellica
Madrid, Spain
08.2023 - 07.2024
- Handle office tasks, such as filing, generating reports and presentations, setting up for meetings and company events, and reordering supplies.
- Support the HR Department by maintaining up-to-date employee holiday records and monitoring internal processes.
- Verify that all employees within the Delivery Department properly track and submit their hours worked, and ensure that Project Leaders approve client project hours using Kantana PSA Software.
- Maintain polite and professional communication via phone and e-mail with the company’s employees based in the US, UK, Philippines, El Salvador, and Spain.
- Oversee the full recruitment lifecycle, including sourcing and screening candidates, coordinating hiring processes, and facilitating onboarding procedures.
Travel Coordinator
Winthrop Technologies Ltd
Dublin, Ireland.
11.2022 - 07.2023
- Manage all travel arrangements and reservations, including flights, accommodation, car rentals, and train tickets in line with approved purposes and budget limits.
- Serve as the sole travel coordinator for the business, supporting working sites in Sweden, Poland, Spain, Germany, Belgium, and Ireland.
- Work independently without close supervision, making decisions and handling over 100 employee enquiries daily.
- Guide and support new staff during the onboarding process, in close collaboration with the HR Department, including explaining travel procedures for new starters.
- Generate and prepare reports for the company’s Financial Department to support decision-making and financial analysis.
Vacation Agent
H10 Premium Vacations Limited (H10 Hotels)
Dublin, Ireland.
03.2022 - 11.2022
- Support all the members with their enquiries, escalate cases, take client reservations and payments by phone and email, meet daily and monthly targets, and assist a variety of international clients from around the world.
- Type letters and documents to be signed by members.
- Serve as the first point of contact for new joiners, assisting them with all enquiries related to their contracts.
- Manage multiple tasks by responding to a high volume of emails daily and ensure escalation of queries requiring further investigation by relevant internal department.
Customer Solutions Agent
PayPal
Dublin, Ireland.
01.2021 - 03.2022
- Assist clients and handle their enquiries by phone and email regarding two main issues: Disputes and Claims, aiming to support both buyers and sellers with product-related concerns.
- Deliver high performance based on key metrics such as phone handling time, client feedback, recontact rate, and transfer rate.
- Proactively guide and address client questions related to Purchase Protection, Claims Management, Chargebacks, and company policies.
- Provide ongoing support to new hires on PayPal products and effective customer service techniques.
Receptionist - Reservations Agent
Paramount Hotel Temple Bar
Dublin, Ireland.
07.2019 - 01.2021
- Greet guests upon arrival, verify identity and booking details, and respond to phone calls and emails from a variety of international clients.
- Manage reservations through the hotel website, Booking.com, and travel agencies, monitoring their emails and enquiries.
- Keep the booking system up to date by adjusting rates and upselling rooms.
- Provide administrative support to the General Manager by maintaining accurate records of office expenses and costs.
Enfatiza tus habilidades clave
- Leadership & team support
- Problem-Solving & Decision-Making
- Attention to Detail & Organizational Skills
- Multitasking in Fast-Paced Environments
- Cross-cultural communication
- Conflict resolution & mediation
IDIOMAS
- English - C1 (Advanced)
- Italian - A2 (Basic)
- Spanish - Mother tongue.
Certificados
- TEFL - Classroom methodologies 10 hours, TEFL Institute Ireland.
- GWO Basic Safety Training, GWS Academy.
- Leadership training, GWS.
APTITUDES INFORMÁTICAS
- Microsoft Office Suite: Word, Excel, PowerPoint, OneNote, Teams, and Outlook.
- Microsoft Dynamics NAV and Microsoft Dynamics 365.
- Kantana PSA (Professional Services Automation).
- Saviom Resource Management.
- Power BI.
REFERENCIAS
- Global Wind Service
Piotr Zdulski (Line Manager)
Email: pzd@globalwindservice.com
- GDS Link Modellica
Sandrine Dienda (Line Manager)
Email: sandrine.dienda@gdsmodellica.com
- Winthrop Technologies Ltd
Lisa Moore (Line Manager)
Email: lmoore@winthrop.ie
- H10 Premium Vacations Limited
Luis Espinet (Team Leader)
Email: luis.espinet@h10premium.com
- PayPal
Jesus Iglesias (Team Leader)
Email: jpiglesias@paypal.com
Cronología
Employee Relations Manager
Global Wind Service
07.2024 - Actual
HR Administrative Assistant EMEA & LAC
GDS Link Modellica
08.2023 - 07.2024
Travel Coordinator
Winthrop Technologies Ltd
11.2022 - 07.2023
Vacation Agent
H10 Premium Vacations Limited (H10 Hotels)
03.2022 - 11.2022
Customer Solutions Agent
PayPal
01.2021 - 03.2022
Receptionist - Reservations Agent
Paramount Hotel Temple Bar
07.2019 - 01.2021