Ayda Emadian

As an English teacher, I was responsible for providing high-quality language instruction and fostering language proficiency in students. My role involved:

• Developing comprehensive lesson plans and teaching materials aligned with established learning objectives and standards.
• Delivering engaging and interactive lessons tailored to diverse learning styles, ensuring active student participation and comprehension.
• Emphasizing correct grammar, vocabulary, and pronunciation to enhance reading, writing, listening, and speaking skills.
• Conducting regular assessments to evaluate student progress and offering constructive feedback and guidance for improvement.
• Integrating technology and modern teaching tools to enhance the learning experience.
• Providing individualized support and tailored learning plans for students with special needs or language challenges.
• Staying updated with language teaching methodologies, educational trends, and language-related research to continually enhance teaching skills and knowledge.
• Communicating effectively with parents or guardians to discuss student progress and address concerns.

I played a pivotal role in driving revenue growth and ensuring exceptional customer service within the pharmacy retail environment. My responsibilities included:

• Leading and supervising a team of sales consultants, providing guidance, training, and support to enhance their performance and customer engagement.
• Developing and executing sales strategies and tactics to achieve and exceed sales targets, contributing to the overall business growth.
• Analyzing market trends, customer needs, and competition to identify opportunities for product expansion and improvement.
• Building and maintaining strong relationships with pharmaceutical suppliers and vendors to optimize product availability and pricing.
• Ensuring compliance with all pharmacy regulations and standards, including handling controlled substances and maintaining accurate records.
• Implementing effective inventory management practices to minimize stockouts and overstock situations.
• Monitoring and evaluating the performance of sales consultants, providing regular feedback, and conducting performance reviews.
• Resolving customer inquiries, complaints, and issues promptly and professionally, aiming to enhance customer satisfaction.
• Collaborating with cross-functional teams, including pharmacists and healthcare professionals, to provide holistic customer solutions.
• Keeping the sales team motivated and aligned with the pharmacy's goals and values, fostering a positive work culture.
• Utilizing sales data and analytics to make informed decisions and adjustments to sales

I played a vital role in ensuring unparalleled customer satisfaction while representing the company's commitment to excellence. My responsibilities included:

• Providing exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring a seamless customer experience through various communication channels (phone, email, chat, etc.).
• Demonstrating in-depth knowledge of pharmaceutical products, including their uses, benefits, and potential side effects, to assist customers effectively.
• Assisting healthcare professionals, patients, and clients in understanding prescription medications, dosage instructions, and potential interactions.
• Handling product inquiries, order processing, and tracking shipments, ensuring timely and accurate delivery of pharmaceutical products.
• Maintaining a high level of accuracy and attention to detail when processing orders, verifying insurance information, and managing customer accounts.
• Collaborating with pharmacists and other internal teams to address complex customer concerns and provide comprehensive solutions.
• Keeping up-to-date with the latest pharmaceutical industry regulations, compliance requirements, and company policies.
• Actively seeking opportunities to upsell or cross-sell relevant products and services to customers when appropriate.
• Maintaining records of customer interactions, transactions, and inquiries using CRM (Customer Relationship Management) software.
• Contributing to the development and improvement of customer service processes and procedures to enhance efficiency and effectiveness.
• Participating in ongoing training and professional development to stay current with pharmaceutical knowledge and customer service best practices.
• Demonstrating a commitment to maintaining patient confidentiality.

• Designing and delivering customized English lessons tailored to individual student needs and goals.
• Offering support in reading, writing, listening, and speaking, with a focus on grammar, vocabulary, and pronunciation.
• Conducting regular assessments to evaluate student progress and adapting teaching methods accordingly.
• Providing constructive feedback and additional resources to enhance students' language learning experience.
• Creating a positive and encouraging learning environment that motivated students to excel.
• Adapting teaching strategies to accommodate different learning styles and levels of proficiency.

As a Sales Representative specializing in beauty and health products, I successfully promoted and sold a diverse range of products that enhanced personal well-being and beauty. My responsibilities included:

• Identifying and prospecting potential clients and customers, cultivating strong relationships to expand the customer base.
• Demonstrating in-depth knowledge of beauty and health products, including their benefits and applications.
• Conducting product presentations and consultations to highlight the value and effectiveness of the offerings.
• Effectively addressing customer inquiries, providing product recommendations, and resolving concerns.
• Collaborating with the sales team to meet and exceed sales targets and objectives.
• Managing product inventory, tracking sales, and ensuring stock availability to meet customer demands.
• Keeping up-to-date with industry trends, product innovations, and competitors to provide informed recommendations to customers.
• Creating and maintaining detailed sales records and reports.
• Representing the brand and maintaining a positive brand image at all times.
• Participating in product training and professional development to continually improve sales skills.