Aybuke Canbaz
Barcelona
Summary
Highly motivated and creative Marketing student with a strong background in Tourism. Seeking a challenging role to apply my knowledge in digital marketing, brand management, and consumer behavior. Proven ability to analyze market trends, develop effective marketing strategies, and execute successful marketing campaigns. Passionate about leveraging technology to drive brand awareness and customer engagement.
Overview
2024
2024
years of professional experience
2
2
Languages
Work History
Guest Relations Trainee
The Ritz- Carlton
Istanbul
6 2021 - 8 2021
- Processed all reservations prior to arrival
- Created customized arrangements for guests special events and celebrations
- Handled guests needs and challenges with highest level of customer satisfaction
- Served as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
- Welcomed and fulfilled check-in process of guests and escorted them the Club Lounge and Guest Rooms
- Maintained the inventory and cost list of VIP amenities
Guest Relations Expert
Ulus 29
02.2023 - 08.2023
- Afficiently managed reservations, modifications, and cancellations for a high-demand, fine dining restaurant. Up-sold premium dining experiences, including wine pairings and special menus.
- Handled complex reservation requests, including large parties and special occasions.
- Collaborated with the front-of-house team to ensure seamless table turnover and guest satisfaction.
- Provided personalized guest service, addressing inquiries and resolving issues promptly.
- Maintained strong relationships with regular guests and VIPs.
Guest Relations Intern
Divan
07.2022 - 09.2022
- Assisted in the planning and execution of various corporate events, including conferences, team-building activities, and product launches.
- Collaborated with cross-functional teams to ensure seamless event coordination.
- Managed event logistics, including venue selection, vendor coordination, and budget management.
- Assisted in creating engaging event agendas and presentations.
- Provided on-site event support, including registration, guest assistance, and troubleshooting.
- Contributed to post-event evaluations and identified areas for improvement.
Hostess & Reservations
Backyard
10.2021 - 10.2021
- Efficiently managed reservations, modifications, and cancellations for a high-demand restaurant.
- Utilized OpenTable to optimize seating capacity and maximize revenue.
- Up-sold premium dining experiences, including wine pairings and special menus.
- Handled complex reservation requests, including large parties and special occasions.
- Collaborated with the front-of-house team to ensure smooth table turnover and guest satisfaction.
Volunteer Teacher
Çağdaş Yaşamı Destekleme Derneği
09.2018 - 09.2018
- Worked voluntarily with “Çağdaş Yaşamı Destekleme Derneği” as a “volunteer teacher” in a small village in Bursa, helped teach English to the 5-6 age group as a starting level
Organizer
Kadikoy Anatolian High School European Youth Parliament Club
03.2018 - 03.2018
- Organized and participated in all forums and meetings
- Managed the committee in organization of events, creating a discussion environment, and assisting delegates in drafting
Voluntary Work
Legambiente’s Workcamps
06.2017 - 07.2017
- Company Overview: Promoting green tourism, developing sustainable economy
- Actively participated in voluntary work dedicated to promoting green tourism, developing sustainable economy, stimulating people to be active citizens for the conservation of our natural and cultural heritage
- Solved parking problem of local people, built a library, carried out work that goes beyond statistics: with interviews with motorists, have carried out an educational work, leading citizens to reflect on their own habits in terms of mobility
- Promoting green tourism, developing sustainable economy
Education
Master - Marketing & Commercial Management
Eserp Digital Business & Law School
Barcelona 10.2024 - 9 2025
Bachelor’s Degree - Tourism Management
Bilgi University, School of Tourism and Hospitality
Erasmus - undefined
CETT Barcelona School of Tourism Hospitality and Gastronomy (University of Barcelona)
09.2023 - 1 2024
High School - undefined
Kadikoy Anatolian High School
09.2015 - 6 2020
Skills
- Microsoft Office(Excel,Word,Powerpoint,Outlook)
- Design Software (Canva, Adobe Creative Suite)
- Event Planning
- Project Management
- Time Management
- Organization
- Luxury Hospitality
- Problem-Solving
- Food and Beverage Knowledge
Volunteer Experience
- Legambiente’s Workcamps, Milan, Italy, 06/01/17, 07/31/17, Actively participated in voluntary work dedicated to promoting green tourism, developing sustainable economy, stimulating people to be active citizens for the conservation of our natural and cultural heritage.
- Çağdaş Yaşamı Destekleme Derneği, Bursa, Turkey, 09/01/18, Worked voluntarily as a 'volunteer teacher' in a small village in Bursa, helped teach English to the 5-6 age group as a starting level.
References
- Oya Aydin, Bilgi University, Head, Faculty Member, PhD, 0212 311 76 20
- Ozen Kirant Yozcu, Boğaziçi University, Department of Tourism Administration, 0212 359 65 41
- Yagmur Basyesil, Mandarin Oriental Bosphorus Istanbul, Receptionist, 0543 239 65 80
Leadership Experience
Kadikoy Anatolian High School European Youth Parliament Club, Istanbul, Turkey, 03/01/18, Organizer, Organized and participated in all forums and meetings, Managed the committee in organization of events, creating a discussion environment, and assisting delegates in drafting
Timeline
Master - Marketing & Commercial Management
Eserp Digital Business & Law School
10.2024 - 9 2025
Erasmus - undefined
CETT Barcelona School of Tourism Hospitality and Gastronomy (University of Barcelona)
09.2023 - 1 2024
Guest Relations Expert
Ulus 29
02.2023 - 08.2023
Guest Relations Intern
Divan
07.2022 - 09.2022
Hostess & Reservations
Backyard
10.2021 - 10.2021
Volunteer Teacher
Çağdaş Yaşamı Destekleme Derneği
09.2018 - 09.2018
Organizer
Kadikoy Anatolian High School European Youth Parliament Club
03.2018 - 03.2018
Voluntary Work
Legambiente’s Workcamps
06.2017 - 07.2017
High School - undefined
Kadikoy Anatolian High School
09.2015 - 6 2020
Bachelor’s Degree - Tourism Management
Bilgi University, School of Tourism and Hospitality
Guest Relations Trainee
The Ritz- Carlton
6 2021 - 8 2021
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