Aleksandr Uvin

• Led product development of an internal FinTech-grade platform managing requests, approvals, and automation flows for 15 + business teams.
• Integrated Request Management System with the corporate CRM to unify communication, improve transparency, and streamline user service journeys.
• Defined and prioritized roadmap initiatives based on business value and data insights.
• Drove cross-functional collaboration across backend, frontend, QA, and design to ensure continuous delivery.
• Conducted customer discovery interviews, usability testing, and A/B experiments to validate hypotheses.
• Optimized onboarding and adoption processes for internal teams through iterative product improvements.
• Maintained product documentation and change management in Confluence; ensured alignment with compliance and IT governance policies.

Key Achievements:

• Reduced feature delivery time by 25 % through Agile process optimization.
• Increased adoption from 5 to 15 + teams, maintaining NPS ~ 85 % and CSI ~ 70 %.
• Expanded product scope beyond initial internal use cases by engaging business ambassadors and identifying new user segments.

• Led business analysis workstreams in large-scale implementation projects for clients such as Moscow Government DIT and Gazprom PJSC.
• Coordinated project delivery during PM absence, ensuring cross-team alignment and timely communication with clients.
• Built a structured system for artifact preparation, documentation, and version control to improve project traceability.
• Unified approaches to requirements gathering and analysis across the team, enabling faster onboarding and consistent quality.

Key Achievements:

• Ensured project continuity and client satisfaction during critical delivery phases.
• Reduced onboarding time for new analysts through standardized processes and templates.

• Drove automation of core HR and administrative workflows using the Camunda BPM Engine within a legacy HRMS platform.
• Collaborated with cross-functional teams in the US and EMEA to align process models with business requirements.
• Defined automation architecture, testing strategy, and delivery framework to ensure scalability and reliability.
• Partnered with product and engineering teams to integrate process-driven services into existing monolithic systems.

Key Achievements:

• Improved process automation quality, increasing internal NPS from ~ 40 % to 65 %.
• Accelerated delivery by 20 % through standardized testing and CI/CD automation practices.
• Strengthened collaboration with EPAM USA’s most complex internal department, improving stakeholder satisfaction.

• Designed and tested the ERA-GLONASS automation concept using the Camunda Engine, evaluating technical and business feasibility.
• Defined core process architecture and developed the minimum viable product (MVP) scope for pilot implementation.
• Collaborated with stakeholders to validate hypotheses and establish a scalable roadmap for future automation projects.

Key Achievements:

• Delivered the ERA-GLONASS MVP and validated automation feasibility across key workflows.
• Provided a data-backed roadmap for full-scale process implementation.

• Owned end-to-end digitalization initiatives across enterprise domains — from customer engagement to facility management.
• Defined product vision and roadmap for multiple internal B2B systems (CRM, travel management, facility management).
• Led cross-functional teams through discovery, design, and delivery phases, aligning business goals with IT capabilities.
• Built a workflow automation layer using the ProcessMaker BPM platform to enhance CRM scalability and transparency.
• Centralized the business-trip management process across subsidiaries — reduced processing & approval time by 60 %; recognized with Project of the Year Award.
• Collaborated directly with C-level executives and stakeholders to shape product strategy and ensure adoption.
• Conducted user research, gathered feedback, and translated insights into actionable product requirements.
• Mentored analysts and engineers; conducted technical interviews and contributed to hiring strategy.

Key Achievements:

• Delivered ≈ 20 digital products and process-automation initiatives across the Holding.
• Received the Digitalization Leader award for outstanding contribution to enterprise transformation.

• Participated in enterprise CRM and ITSM implementation projects.
• Worked closely with the client (SIBUR) during Creatio-based system roll-outs.
• Prepared functional and technical specifications for product development.
• Designed solution architecture and technical documentation.
• Analyzed as-is and to-be business requirements.
• Modeled business processes using BPMN notation.
• Conducted training sessions for client specialists.

• Started as a System Administrator and advanced to Project Manager and Business/System Analyst roles.
• Built the call center’s infrastructure from scratch.
• Led CRM and ticketing system integration and optimization initiatives.
• Managed migration from Bitrix24 to Creatio CRM (formerly bpm’online), and later to vTiger CRM.
• Designed and deployed an Asterisk-based VoIP telephony system.